Troubleshooting for various issues & Connectivity
If you are experiencing issues with your game, these basic troubleshooting steps are a good place to start!
- We recommend starting with checking the system requirements of the game.
- If you meet or exceed the requirements, we recommend verifying the files for the game. This checks for corrupt or missing files.
- Uplay instructions here
- Steam instructions here
- If that does not help with the issue you are experiencing, and you are experiencing crashes or performance issues, please try the steps in our PC basic troubleshooting guide.
- If you need further assistance after completing these steps, please feel free to create a post. You may also reach out to Ubisoft Support here. If creating a support ticket, please include your MSINFO/DXDIAG system information so our agents can offer personalized assistance.
PS4 and Xbox One troubleshooting for various issues
If you are experiencing issues with your game on console, we recommend starting with these steps!
If you need further assistance after completing these steps, please feel free to create a post.
Connection issues? Check here!
If you are experiencing issues with your connection, please check out our connectivity troubleshooting guide here (PS4, Xbox 1, Xbox 360, PC)
We also strongly recommend setting up a static IP for your PC/Console. Instructions on how to do this can be found here: PC, PS4, Xbox One.
If you are still experiencing issues, please feel free to create a post. Please include the error code [if receiving one], your region, and your ISP.
- Example: [Error Code] Eastern US, Comcast.
You can also reach out to Ubisoft Support here. If reaching out to support via our ticketing system, please include a screenshot of your port forwarding. Please do not post this information to the forums.