How to request a refund - a gripping short-story
I have to say I am very disappointed and saddened that so many of us have game breaking issues.
I feel I have taken all reasonable steps to rectify the issue (including submitting a support ticket, and having it ignored), and have run out of patience.
Timeline
+ Before "going Gold" on the 30th October 2014, the game passed internal quality assessment & testing
+ They then had 18 days or so until the official launch on the 18th November to detect, test, and ready a "day-1" patch to tackle the most game-breaking bugs
+ 4 days since launch there is no working fix, patch, or work-around
+ This is all compounded by poor Customer/Technical support ticket response times
As the product was shipped to me personally in an unusable state I am taking steps here in the UK for a refund as I find Ubisoft in breach of contract in accordance with Consumer Contracts Regulations 2014, Unfair Trading Regulations 2008, Misrepresentation Act 1967, Supply of Goods and Services Act 1982.
If you also purchased the game via a card handler such as Visa, Mastercard, or AMEX, the Chargeback Service is probably available to you, and here is a template for writing to your card handler.
To further clarify, I am not encouraging anyone to pursue the course of action I mention above. It is intended to be for informative purposes for customers in a similar position to me.
What I am encouraging is for people who read this to act in accordance with laws applicable to them, and to take a course of action that their good conscience allows.