I'lI jump back and forth between being one of the most charming people you're likely to meet, and one of the toughest customers in the world. While I try to be nice to individuals, I am also an analyst at heart, and tend to be very unforgiving toward processes--and organizations--that don't seem to understand what they're doing.
http://forum.redlynx.com/forum/image...con_asleep.gif honestly should find a legal way to release recordings of my conversations with customer service people. Not that I dislike the people themselves; they're only doing what they're told. But in many cases, they work for morons, and we both know it. So I try to be nice to the person, but spare no punches toward the corporation.)