Specifically, my game has started crashing every time I try to load my game after I linked my ubisoft account to my switch. I can get to the main menu, but can't actually start playing.
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Specifically, my game has started crashing every time I try to load my game after I linked my ubisoft account to my switch. I can get to the main menu, but can't actually start playing.
I am using the digital copy. Ive tried using the continue option, as well as loading my save manually and it will hard crash to the switch home screen partway through the loading process. I dont get any specific error numbers, i just get the message "The software was closed because an error occured."
Hi there.
Thanks for answering these questions for us!
It's strange that this should happen after linking your Ubisoft account. For testing purposes, could you try redownloading the software from the Nintendo eShop?
If the issue persists, please let us know.
I tried that, and the problem keeps happening. I was able to play it fine, until I loaded up Immortals: Fenix rising for the first time and linked to my ubisoft account through that game. After that, i went into South Park to play it and the error started happening.
Hi there! Im getting a similar error, i recently purchased the casa bonita and camp dlc. The first day i play some of the casa bonita dlc but on the second day it was say “Software closed due to error”. Now it is allowing me to get to tbe main menu but it wont let me load anything due to the message “Load failed. The required downloadable content, “Super Streamer Starter Kit” is missing.” I’ve uninstalled multiple times and nothing seems to fix it so far.
Hello skarekro04 and Antho8675309,
Thank you for letting us know you've tried those steps on Switch, I am sorry to hear that they did not work for you.
I have gone ahead and created a support case for you, for this issue and you should receive an email from us shortly. We will do our best to help you with this over a private support case, with 1 to 1 support, instead of over our public forums, so we will lock this thread now.
Please check your emails inbox for our message soon. You can view your case, add a comment, or files to your support case, anytime, by clicking on this link here >
support case, anytime, by clicking on this link here > https://www.ubisoft.com/help/cases
Thank you for your patience whilst we look into this issue further for you.