I've spoken to a few advisors about changing my e-mail address on an old ubisoft account so i can then transfer a game, i don't have access to the e-mail anymore as it doesn't exist.
When the try and go through the verification process they ask for a picture of my gamer tag on my console.
I don't own a console - I said I could show them me logged in on my PC game pass account
I don't understand why i need an XBOX console to change my e-mail address.

