All Information Required to Submit In-Game Tickets, CURRENT THREAD, year 2021
Hi Dear Friends
Here are the steps required to submit a Ticket from within the Game:
0) Click the "MORE" tab while Out of Mission
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1) Click the "OPTIONS" tab
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2) Click the "SUPPORT" tab
3) Click on the "CUSTOMER SUPPORT" tab
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4) Then you will see the "Hi, how we can help you?" page. There is a "Chat Window" at the far right and bottom of the page and click here.
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5) and the Chat Window will open, the following chat will appear in front of you:
"Before we begin , we need some more information.
What's your e-mail?"
E-mail:
Enter your email ------>
First, enter your email address here and then my advice is to explain all your problems in detail and I think the best way to do this is "Bug Reports Form"
Here is the Bug Reports Form:
Bug Reports Form
Please copy and paste the following form when entering bug reports:
*Bold = required.
Title:
Description/repro steps:
Context (ex. Mission name):
Device info:
Game version:
Brotherhood name or player ID:
Notable preconditions:
Time of day:
Example (screenshot or video):
PICTURES: https://imgbb.com/upload You can easily upload game images from this site
VIDEOS: https://www.youtube.com/ I recommend YouTube for videos
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ADDITIONAL INFORMATION:
You can easily Copy and Paste information such as the Bug Reports Form into the in-game Chat Section from any application such as Microsoft Word or online from sites such as Google Translate:
For instance:
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An example Bug Reports Form:
Bug Reports Form
Title: Softlock Issue, Game freezes and nothing reacts
Description/repro steps: After using Girolamo's Maiming Sweep in the last room of the Fifth Mission of The Eagle's Shadow Helix Rift Event, the game suddenly froze and nothing was responding and I had to reset the game
Context (ex. Mission name): The Eagle's Shadow Helix Rift Event, Chapter 5, "The Unseen Knife" mission
Device info: Model Name: iPad Pro(12.9-inch) (4th generation)
Model Number: MXAX2TU/A
IOS Software Version: 14.7.1
Game version: 3.1.2.98255.98516
Brotherhood name or player ID: Your Brotherhood Name
Notable preconditions: This Softlock event occurs in existing rooms or before rooms with Interaction Scenes/Dialogues/Cutscenes sometime after I use Bleeding/Poison Skills or get stuck in traps with Bleeding Effects
Time of day: All Day
Example (screenshot or video): https://imgbb.com/upload and www.youtube.com/
https://i.ibb.co/MhYr5X5/511417.jpg