Known Issues Update - June 28th
Hey Assassins!
The ACR Team has been very busy this past week investigating and resolving issues that have emerged since the 3.1.0 update. Here is a quick update on some of those issues.
On Thursday, we released a hotfix for the following issues:
-Softlocks occurring in Caribbean Campaign Missions 3 and 14
-Assassination options missing on various enemies in the Caribbean Campaign
-Supporter of the Cause Achievement resetting after re-entering the game
Today, we have pushed a server-side fix for the issue where players are unable to collect Leaderboard rewards at the end of an event if Progression rewards have been claimed. This fix will only resolve the issue for players who have not yet attempted to claim their Leaderboard rewards for the recent Helix Rift Event, THE OTTOMAN CONNECTION. This fix will prevent the issue from occurring again in upcoming events.
We are currently working on finding the best solution for compensating players who were unable to claim their Leaderboard rewards from the Ottoman event. In the meantime, check your ACR inbox for 100 Rift Tokens as interim compensation for these issues.
We are planning to release a 3.1.1 hotfix update within the next couple weeks that will include additional bug fixes.
We have an amazing community and I just want you to know how much I appreciate your patience and support. I know that these issues are frustrating to deal with, but I can assure you that the dev team is working hard to get these issues resolved as quickly as possible.
Please continue to reach out to our support team if you experience an issue in your game. You can reach support by tapping More > Options > Support > Customer Support in your game or online at http://support.ubi.com/cases/new. Make sure to include your player ID in your report if you go the online route.
-Bunny