Says payment method failed - CANT CHANGE PAYMENT METHOD - UBISOFT+ suspended
So.
Decided to try out Ubisoft+.
Signed up. Filled in my payment info.
Started downloading the games I wanted to play
Went out
Came hoem to >
YOUR PAYMENT FAILED
Hello Lilith-Muttalib,
We attempted to authorise your Visa ************XXXX provided for your UPLAY+ subscription but we were unable to do so.
Please update your payment method within 7 days to continue enjoying all games on Ubisoft+ and keep your status in Ubisoft+ rewards (for eligible countries).
We will automatically attempt to charge your Visa again within 12-24 hours."
Thought that was wierd since my payment method works.
Loads of cash on the account.
Not expired
Not blocked.
Even bought a random game of the store to test it - worked.
So tried another card - same freaking message.
That card ALSO WORKS. Not expired. Filled with cash and no blocks.
Tried a third time with a PayPal account THAT IS PROVEN TO WORK.
Same issue. Same message.
Growing really really f***** tired of this atm. Stuck with Corona and really wanna play with my friends. The lack of support is beyond bad.
Ubisoft+ suspended in Oct. Trying to renew subscription for 3 months... no success...
I've created 4 tickets... no progress. I've talked to 3 online reps... nothing... "wait 48 hours" really....?
I had to cancel my debit card due to a fraud issue (hell.. may of been ubisofts terrible security's fault... who knows). after this, I can not renew my subscription. I get zero help/progress from the online servies. It's insane that this issue has no resolve even though sooooo many people have issues. This company is garbage. Good games but it's managed horribly. My trouble tickets "ask" me if it's been resolved, though no matter what I say... it still pushes my ticket to closed... I am so frustrated with this company.
SCA (Strong Customer Authentication)
This is probably the same issue I've just created a thread about.
My bank has confirmed that the Ubisoft+ payment system does not support SCA (Strong Customer Authentication) which was implemented in 2019 and is becoming a mandatory requirement for a number of banks.
Ubisupport is not interested.