Missing DLC from Epic Games Store, Epic told me to tell you.
Hi, i just bought Far Cry Primal Apex Edition from Epic games Store and i did not receve the dlc. I contacted epic games store but they where unwilling to help me and basically said it was your problem. Here's the email from epic games support and my original message. (Note, the Far Cry New Dawn dlc appeared after i restarted ubisoft connect but the Far Cry Primal dlc is still missing.)
"Hello there,
Thank you for contacting Epic Games Player Support. My name is Alpha, and I will be assisting you today.
I'm sorry to hear that you are having trouble with your purchase. I know how frustrating this can be, but don't worry, I will do my best to help you.
Could you please tell me if you're running into any error messages? If that's the case, please share them with us so that we can know how to assist you.
I just carefully checked your account and I can confirm that both of your purchases were redeemed on your account without any problems. Just in case, please make sure that you're logged into the correct account.
When you download a game from the Epic Games Store that contains downloadable content (DLC) all of the content is usually downloaded during the initial download. However, some games may require additional content to download.
To manage additional DLC content, do the following:
Open the Epic Games Launcher.
Go to your Library.
Locate your game with DLC and click the three dots next to the title.
Click Manage DLC.
To install the DLC, move the slider to the right for each one you'd like to install.
Note: Not all games that have DLC will have a Manage DLC option because the content is downloaded with the main game.
If the issue persists, we recommend that you contact Ubisoft support. They will be able to help you with this and guide you through their process, since very developer manages this differently.
They have a support site with a variety of resources available to you that may resolve your issue. You should be able to find their contact information and support articles at the link below:
https://support.ubisoft.com/
I hope that information was useful. If you have any other questions, please feel free to send us a message.
Regards,
Alpha Foxtrot
Conversation ID: 4549889
January 7, 17:44 GMT
Hi, i just bought Far Cry Primal Apex edition (With all dlc) and Far Cry New Dawn Deluxe Edition (with all dlc) and i got no dlc's at all, i linked my epic account with Ubisoft Connect but still no dlc. I checked ubisoft's official forums and there's a lot of people with the same problme. Your store has been selling complete edition of games without the dlcs.
Here's my order id's: A2101071429058856 and A2101071427308079"