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No response policy
You will get no news from the devs. It seems they have introduced some strange policy of complete silence. The only way to get any reply from them is to write you didn't get a refund for your pre-order. I just wonder what was the rationale their PR department saw behind this kind of policy. We are at the point where a simple *blip* would be considered welcome news, not to mention a short message like 'we are still making the game, but have no other news to share - the release date remains unknown, we understand your impatience but blah blah blah...'.
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Re The new settlers
So no updates, no communication what so ever. This for me is the third time I have written something about this and still no one tells us anything. This bodes badly for you and the sales of this new game. I know of a lot of people that have given up and arent going to buy it even when it does come out. As sad as it is, this is totally unacceptable and pathetic on your part.
As fans and players of settlers we do deserve to be informed as to what is happening with this game. So far its all been lies and broken promises, so whats next? No game at all.... good luck with that one.
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"so whats next? No game at all"
I think you have just hit the nail on the head. That's the only reason I can think of for continual tight lipped silence.