Hello,
i can play with android phone but when i try to connect with Apple phone, just dance controller can't find my game :(
Support doesn't answer :(
does someone has the same problem or a solution ?
thanks you
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Hello,
i can play with android phone but when i try to connect with Apple phone, just dance controller can't find my game :(
Support doesn't answer :(
does someone has the same problem or a solution ?
thanks you
Hello there Djantalu! Welcome to the forums!
I'm sorry to hear that you're encountering this. Our team are currently investigating this issue further, and would like some additional information.
To help us to take a closer look at this, please can you open a support ticket? You can reach our support teams here:
- Open a Support case
- Start a Live chat
- Twitter and Facebook
Once you have opened a support ticket, please can you attach the following images, as these will assist in the investigation:
- An image of your phone's IPV4 Address. You can find this by doing the following:
Navigate to Settings > Select Wi-Fi > Select the blue i icon on the Wi-Fi network you're connected to > Screenshot so that all of the IPV4 Address info is shown.
- An image of your console's IPV4 Address. You can find this by doing the following:
Press the Xbox button on your controller > Go to Profile & system > Settings > General > Network settings > Advanced settings.
Thanks!
I have the same problem, tried it with differen iPhones, but cannot resolve.
Hey there,
As above, can you please contact us with the following images;
- An image of your phone's IPV4 Address. You can find this by doing the following:
Navigate to Settings > Select Wi-Fi > Select the blue i icon on the Wi-Fi network you're connected to > Screenshot so that all of the IPV4 Address info is shown.
- An image of your console's IPV4 Address. You can find this by doing the following:
Press the Xbox button on your controller > Go to Profile & system > Settings > General > Network settings > Advanced settings.
So we can look into this, as well as the exact iPhone model(s) and iOS versions you're using
Thank you!
I also have the same issue. I have tried on iPhones 11 Pro and 8 plus running on iOS 14.2. Quite frustrating and disappointing for my kids since they received the X Box Series X for Christmas along with a bunch of games. Just Dance 2021 is the only one having any issues.
**** I have the very same issue!!!!
Multiple iPhone (11, 8+ and XR) with Just Dance controller app not connecting to Xbox series X.
However, an android phone was able to connect fine.
Yes, all connected to same WiFi network. (Xbox LAN connected to same network. It Must be correct because an android phone controller worked fine).
We’ve uninstalled and reinstalled the app on iPhones. We’ve powered off/on phones. What else can we do? Please help
I’ve been having the same problem and it’s very disappointing for child and I. I’ve been trying to connect the game with my smartphone (iPhone 8+) since Christmas and I’m always getting the oops error. This is becoming frustrating and I need help connecting my smartphone so my child and I can play.
Hey folks,
Thanks for the updates on this issue!
This has been reported to the team and is under investigation.
Regretfully, we have no further information at present.
It has been suggested on another thread that putting the iPhone to Airplane mode and then reconnecting Wifi does the trick for some. It does for me.
Also make sure to fully quit the game each time before trying to connect a phone. Even restarting the console does not quit the game usually, thanks to the quick resume feature. You will have to navigate to your home screen and force close the app, then restart. Only then will the game generate a new code for connecting a device.
Went round in circles on the website trying to submit a case, absolutely ridiculous.
Bought this because it worked when we played in trial but now wont on the full version.
Kids phone (iphone 6) works fine, mine (xs Max) will not at all.
Not impressed.
Have exactly same issue and just raised a new thread.....airplane mode has no positive effects for me, tried this on two iOS devices !
Hey there guys!
guest-nXClOVOo - Thank you for sharing the workaround here!
ljaysaw - I have responded to you in this thread. In future, please avoid posting in multiple threads about the same issue, as this can cause miscommunication and for information to be lost. Thanks!
melanr - I'm sorry to hear that you're encountering this issue. Have you been able to try the suggested workaround? If you haven't already, I'd also suggest trying the steps on this troubleshooting article.
If the issue still persists, please can you open a support ticket so our team can forward this for investigation. You can reach our support teams here:
- Open a Support case
- Start a Live chat (Please check your regional opening times!)
- Twitter and Facebook
When opening a support case, please can you attach the following images, as these will assist in the investigation:
- An image of your phone's IPV4 Address. You can find this by doing the following:
Navigate to Settings > Select Wi-Fi > Select the blue i icon on the Wi-Fi network you're connected to > Screenshot so that all of the IPV4 Address info is shown.
- An image of your console's IPV4 Address. You can find this by doing the following:
Press the Xbox button on your controller > Go to Profile & system > Settings > General > Network settings > Advanced settings.
Thank you!
Well If you actully worked to resolve this you wouldn’t have the need to try and stop people from creating separate threads. It indicates how serious this issue is and I am afraid most of the forum will end up like it if you don’t hurry to resolve it or offer customers refunds! Vendors are refusing refunds because the game has been opened! What actual updates do you have anyway? Everytime we check all you say is it’s with development team. Well what stage are they at? We’re not stupid
@ ljaysaw - We had no further information on this issue at present.
Once there is any information to share, it will be communicated officially.
Well I do think you need information on the issue to present to your customers. I purchased this game at launch. It’s not worked since launch. When will it be fixed? What’s the devs said? Don’t say no information at present as it makes Ubisoft look pathetic. It cannot take two months to investigate !
There have been refund requests, please advise how we go about this? Vendors are refusing because the games are opened. You either need to offer customers a refund as it’s been launched defective and not fixed or give people a timescale. What part of this is acceptable ?
I'm afraid that we cannot provide a definite time-frame for a fix, ljaysaw. Please rest assured that the development team are investigating this issue further. At this moment in time, we have no further information to share. Once we have an update, it will be posted within the forums, so please keep an eye out!
If you'd like to seek a refund, you are welcome to do so. You will need to contact your original retailer to do so. If you purchase the game from the Ubisoft Store, you can open up a support ticket here. I would recommend checking out our digital and physical returns policy prior to opening your support ticket.
Thanks!
Hey guys,
Thank you very much for your patience while the team have looked into this issue
The Just Dance Controller App has had an update with v 7.1.0, please make sure you're running the latest version of the app and please let us know if you still have connection issues!