Just dance (XBOX series s) not connecting to smartphones
We have been trying to connect the game to a smartphone using the QR code, however the app keeps claiming that the phone and the console are not on the same WIFI network (they are).
Can anyone offer some suggestions to get the game to connect? Are we missing something?
Xbox Series X - JD Connect not working
Purchased JD 2021 as a gift on the x box series x. All devices in same wireless network with no connection issues to the web. Over 150mbs down and 30mbs up. Tested on all devices.
Downloaded JD Connect App for iOS as per on screen instructions QR code.
Then followed steps and selected JD 2021 entered the pairing code and the app just appears to load with circle rotating and comes up asking me if I have connected your smartphone and platform to same network. The answer is yes and continues to try and connect with no positive results. The final message then appears stating we are unable to connect your smartphone. Something isn’t set correctly
I’ve tried everything, power cycling. Rebooting iPhones cold restarts and even Xbox....tried wired and wireless connections to same network...
I have tried the app on multiple devices with no successes
Your support faqs are not helpful at all as most seem to be for early versions of this game. I am really disappointed at the lack of documentation and steps to try and resolve this, even posting a support ticket is a challenge as it seems to state chat is the only option which is not available!!!!!
Is there a massive issue with supporting this on the new Xbox or something?
In the same boat with others
I cannot get my iPhone to pair with the game either.
Same wifi.
Open NAT.
All updates installed.
I cannot play the game at all.
I want my money back.
Anyone can play?
Airplane mode with Wi-Fi turned back on WORKS!
This work-around worked for me. I've got an XBOX series S and an iPhone 12. Thank you OP.
Worked out how to connect iPhone to JD controller app
Turn off mobile data in settings on your phone and then JD controller App will connect to console.
Mobile data needs to be off for iPhone to connect
Hi. After getting our iPads to work first shot. We turned off mobile data on our iPhones and the iPhones then connected first shot.
The network must be picking up cellular network first rather than the home wireless network.
Please pass on hope this works for all the others
Air plane mode works for Iphone
Hi all,
My old Iphone 8 with IOS 12.5 would work but not my iphone 10 or 11 with IOS 14+. This is for Just Dance 2021 on an Xbox X series.
However the legend that suggested using Air Plane mode has saved the holidays. Thank you.
Use Air Plane mode with Wifi on.
Close but not completely working
Hi - I have a case open to which there is no reply. I’ve managed to get the game to work on iOS 14.2 on one phone - but it fails miserably on 14.3 doing the same workaround.
This looks like a problem with the software updates and the app keeping up.
I have a less annoyed kid, but still not working on the phone that stays at home more often which is going to be a problem.
When will I get a ticket reply on this with an actual solution??
Rob
Android FAILED with Xbox X
I purchased Just Dance 2021 on my XBOX X. Cannot connect the Android Phone "Just Dance Controller". Tested on 3 phones. All failed.
I have tried the following;
Connect same WIFI with XBOX, Android Phone. Result FAIL.
Connect LAN to the router and Android Phone with WIFI. Result FAIL.
Restart all devices, XBOX, Router, Phone. Result FAIL.
Use Phone A as HotSpot, connect XBOX, Phone A and Phone B to HotSpot. Only Phone A success. Phone B Fail.
Put XBOX in DMZ. Result FAIL.
Setup Port Forward to XBOX for port, 80,443,3074,53,80,500,3544,4500. Result FAIL.
Test Network connectivity on XBOX. All passed.
NAT and uPnp. Enabled.
X Box Series X - Just Dance 21 & iOS not working
Absolutely disgusting levels of support from Ubisoft. This was a present for my wife, Christmas Day load it up and guess what IOS doesn’t connect to the game via the JD Connect App. Support call logged on 27th and have had ZERO updates.
Huge flaws here and lack of testing from Ubisoft. Seems many have the same issue and the team are struggling to resolve this. Launch a game that cannot be used! How is that acceptable!
My case number is 13706642
Details of my case/issue
Purchased JD 2021 as a gift on the x box series x. All devices in same wireless network with no connection issues to the web. Over 150mbs down and 30mbs up. Tested on all devices. Downloaded JD Connect App for iOS as per on screen instructions QR code. Then followed steps and selected JD 2021 entered the pairing code and the app just appears to load with circle rotating and comes up asking me if I have connected your smartphone and platform to same network. The answer is yes and continues to try and connect with no positive results. The final message then appears stating we are unable to connect your smartphone. Something isn’t set correctly I’ve tried everything, power cycling. Rebooting iPhones cold restarts and even Xbox....tried wired and wireless connections to same network... I have tried the app on multiple devices with no successes Your support faqs are not helpful at all as most seem to be for early versions of this game. I am really disappointed at the lack of documentation and steps to try and resolve this, even posting a support ticket is a challenge as it seems to state chat is the only option which is not available!!!!! Is there a massive issue with supporting this on the new Xbox or something?
What really annoys me is Ubisoft’s lack of customer care, give us updates, tell us what’s wrong, tell us how long to resolve! This issue is with your game not our devices!!!!
Not possible to connect on Xbox Series X
I am not able to connect any of the 4 smartphones (2 android and 2 iPhones) As controllers to Just Dance 2021. No help from support since 31 December - they claim I do not know how to connect to WiFi...
All connections work perfectly fine on a Demo version of the game, but when I launch the full version it is not possible to pair with my smartphone, even though all settings (Ports, firewall etc) are the same. What is the problem? How is it even possible? Looks that it is a common issue (same for my friend and on forum), unthinkable that Ubisoft is doing nothing about it... Is refund the only possible solution?
Already have a ticket and still no resolution
I have had a ticket open now for some weeks. The airplane mode workaround doesn’t work on the latest iOS and the ports are all open. I have sent all the images anyone could ever want.
This is now frankly pathetic - am I ever going to have this issue resolved?
It’s a small expectation that if this is the ONLY way to control the game that you would be across software updates where relevant and be able to rectify things quickly.
Rob