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Thanks for the patience with this, folks.
The team are still hard at work investigating this issue.
In the meantime, a potential workaround for this is to put your phone in airplane mode and then switch on just the wifi.
This has worked for some players so do let me know if this helps!
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Totally shocked by Ubisoft support. Raised my ticket on Christmas...absolutely not reply until now! Then get an email telling me they are closing my ticket because they offered me the airplane mode workaround that doesn’t work! Why are you trying to close my ticket? The issue is far from resolved!!! Look at this......how is this acceptable! I told Ubisoft the work around doesn’t work so all I get after about a month or waiting is the same reply? What the hell is going on here
Case 13706642
Hello ljaysaw,
Recently you requested personal assistance from Ubisoft Customer Service. Below you will find a response to your recent request for support.
Please do not reply directly to this email.
We will assume your issue has been resolved if we do not hear from you within four days.
Kind regards,
Ubisoft Suppor
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Hey there ljaysaw!
Please note that when a ticket is closed, it doesn't mean that the investigation has stopped. Please be assured that the development team is still looking into this issue further. At this moment in time, we have no new information to share regarding this issue. Once we have an update from the development team, we will share it within the forums, so please keep an eye out.
We apologise for any inconvenience caused, and appreciate your ongoing patience at this time.
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I too have had my ticket closed - but I have reopened it. Contrary to your post Ubi-Borealis while it doesnt mean the investigation has stopped - it does make the stats on your troubleshooting look a lot better - when in truth the service has been abysmal. It also shows less of an issue to your employers - that this isnt as much of a problem - so would reduce the pressure to resolve. Not that anything tangible has actually been successfully delivered at this point.
This is the only way the game plays on Series X - how can it take this long to fix? I appreciate that there are bigger issues in the world but in a time where I have to home school my little girl, a break and a bit of just dance would make the world of difference. The free trial of unlimited will now have expired while the game was unplayable also (my wife is a medic and is not at home with the kids so while her phone works (workaround) its never there) - the very least Ubisoft could do would be to issue a 12 months sub to those who have been affected by the issue.
I understand it is being looked at but what progress has been made? what has been done? Simply stating someone else is looking at it and delivering nothing is not customer service.
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Hey there guys,
Thank you for your patience while this has been looked into and sorry for the inconvenience caused in the meantime.
We do have good news, a new update for the app has been released, v 7.1.0 is now available and should resolve these connection issues.
Please ensure your app is running the latest version and let us know if you have any further issues, thank you!