Ubisoft completely ignores their customers, therefore I will not buy their games.
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Ubisoft completely ignores their customers, therefore I will not buy their games.
i asked and received a refund from sony
so evryone can just file for a refund on psn site
Hi everybody
I tried the PS4 version of Just Dance 2021 on the PS5
Motion detection works on the Playstation Camera and Camera Adapter
Yes, but to get an adaptor for the old ps camera one should own PS VR which is not really an option. Very disappointing that the nextgen version of the game lost the key feature (I mean lack of the HD camera support)
I bought the PS5 version on launch day. The whole family's bitterly disappointed in the game. How can you expect a 3 year old and 7 year old to use smartphones? They're much more likely to be thrown through the TV. I also purchased the camera, which is now dead weight. At least Amazon is letting me return the PS5 version. We loved using our motion controllers on PS4.
I'll purchase the ps4 version and hope the motion controllers are still viable. If not, we'll be cancelling our JD unlimited, returning that version and never buying another Ubisoft JD game.
Very disapointed. One of the only games that makes sense of using a camera. How do you ecpect a 7 year old to play this game and not throw the phone....seriously! And to make even dumber, you cant even play the game unless you pair a phone. Ubisoft really messed up on this one.
I have my JD20 from my PS4 and wanted to play it on my PS5 using the HD camera and it will NOT recognize it. I guess since the game was meant for the PS4, it is asking to connect with that camera instead.. It really bothers me too. I have my 8 year old daughter who loved playing that game on my PS4 with the camera and I thought it would be the same going into the PS5.
I just hope Sony fixes this issue and give access to play games using it. Right now it is only for streaming games.. SUCKS!!!
I am looking for the JD21 and see if that will work with the camera or not before spending that money.
Hope I answered your question
Thanks for the information!
I'm so getting the ps4 version and selling the ps5 one.
I hate dancing with a phone in my hand, never been used to it, even in a club.
So I returned the PS 5 HD Camera because it didn't work on JD2021, they suggested I get the ps4 camera + request an adapter.
I got the adapter from Sony, and the ps4 cam can be adjusted on the system, but not on the game!
I've finally got the solution: Buy the game PS4 Version!
Looks like I'm in the same boat as everyone else here. Bought the PS5 and HD camera for the kids to play the latest Just Dance and it doesn't even have support for the camera. There's no way I'm giving the kids our phones to swing around in the lounge room. In what world do you even think this is acceptable. This would have to be one of the worst decisions ever for Just Dance and is a terrible customer experience. The lack of transparency on this issue shows a complete lack of awareness of your customer base.
Sony and Ubisoft bring out new consoles and the latest games but the support for these games actually goes backwards. I will be returning my HD camera and Just Dance game for a full refund. The kids are more than upset, great job.
this is rediclous how can you guys not get support from the ps5 camera. I just tried it on ps5 and it sucks. I tried to get it to work on the xbox series x can i cant even get the phones connected.
I did the same and bought the camera and game just for ps5 and it doesnt work. Horrible I tried to play with phone and the fun is def not the same. Please get this added.
Bought the PS5, Got upsold the camera "for a better experience", sales person obviously had no idea it provides nothing on the PS5.
Asking kids to hold phone whilst throwing their arms around and dancing is pretty silly when a camera is available.
I bought the PS5 HD Camera for my girlfriend for Just Dance 2021 PS5... it was a bad Christmas present... thanks ubisoft...
They should make a sticky topic for this and give some more info.
Now im just mad at Ubisoft on christmas day!
Hi, the same here, I bought PS5 Camera and Just Dance 2021 PS5. Both useless at the moment... Will there be coming an update so that the PS5 camera can be used?
I bought just dance 2021 for our excited 7 year old along with a ps5 and HD camera for Christmas. We’re all shocked to learn that you can’t actually play the game using the camera and he needs one of our smart phones to play it? (Funnily enough we don’t want our boy waving £1k smart phones around in front of our tv!)
Seems a MASSIVE backward step for what is supposed to be the latest and greatest technology? Surely there must be an update to come soon else I’ll sell the game and camera for what I can get for them?
Stupidly I didn’t check but didn’t think I’d need to as it all worked on PS4, just fine?🤯
Really disappointed that can only been played on moblie phones, we have 3 children with no phones...so they just cant play...whats the point of the camera!
Should of made it clear on the box that u can only play with moblie!
Hmmm, there was a 4-5 page thread here on this subject a short while ago, apparently it has been deleted since I can't find my posts from that thread.
But yes, this sucks, I also bought the PS5 camera along with JD2021 only to find out my 10 and 5 year old have to hold on to expensive smartphones in order to enjoy the game.
It's absolutely horrendous.
The PS5 camera should be capable of doing this, if not, then this should be able via software. So that should not be an excuse to cut this feature out that has been used for so many years in JD.
UBISOFT ruins CHRISTMAS thanks for no fuken update for camera after being out over a month like wtf
these idiots at ubisoft
Ho just dance con unlimited e mia figlia non può usarlo, dobbiamo ballare con un cellulare, perche Ubisoft questa scelta?
Ho contattato Sony per il problema della camera e mi hanno risposto che deve risolverlo Ubisoft, Sony non può fare nulla, ci deve pensare Ubisoft. E allora cosa aspettiamo? Abbiamo una PS5 non un' Amiga 500
I bought this game and the ps5 camera for my little girl cause she loves the dancing games. But I find out that the ps5 camera IS NOT SUPPORTED? I NEED TO USE THE ps4 camera? WTF UBI, I mean we all know you guys like to drop the ball but this is just sad. What a complete waste of money, going to see if I can refund the game.
Last thread deleted with 4-5 pages of complaints!
Please release an update to fix this using a mobile is silly when a ps5 camera exists
chinga tu madre ubisoft putos cabrones
We have made the team aware of the concerns from the community regarding the PS5 camera. For now, the best way to play Just Dance on the controller app on smartphone.
Hello everyone, we've forwarded the feedback regarding the PS5 camera to the team. The best way to play Just Dance 2021 on PS5 is using the controller app for smartphone.
The PS5 version of the game is not supposed to have the PS5 HD Camera support in the first place. Go complain to Sony why they do not let game developers use it for their games.
If you want a different type of controller, buy the PlayStation Move or use your PS4 Camera with the adapter and buy the PS4 version of the game for PS5. Those peripherals are backwards compatible.
Please fix it ASAP
I just got HD-camera, happily installed it and ends with disappointment.:(:(:(
camera doesnt work on ps5 idiots at Ubisoft didnt fix this
Came searching for answers as I just purchased JD for the ps5.
Obviously thinking it would be the same as ps4 version, camera - nothing flying across the room.
I think we all recall the wii days, which is why the camera option annihilated Wii’s action platform over time. We don’t want to want on to things when we move.
We REALLY don’t want to have 5yos swinging around 2.5k phones, near expensive TVs either!
Only being able to use phones is a SERIOUS step backwards! An absolute joke!
More upset kids, more upset parents. Purchased game and camera thinking we’d be set for a great time!
Bumbow. Incorrect.
Dozens of reports have been forwarded to the development team, but when do they fix the problem? We have spent some money and have a broken product, I am really disappointed
Ubisoft? Could you answer? There are any plans for add hd camera support?
Some information about my own experience: the best way to experience JD21 right now is to buy the PS4 version (even on the PS5). So, instead of upgrading the version, you play it on retrocompatibilty, so more options will be available:
1) You can play it with a move controller (for me is safer than my cellphone, that's for sure)
2) If you have a VR and got a camera adapter, you can use it too (this I have not tested myself but I think it'll work fine)
The ideal would be the support for the PS5 camera, though. Without it, wth is the camera for? Youtubers only?