Just dance 5 is a waste of money, when camera is not supported. Ubisoft please speed the support for camera up.
Printable View
Just dance 5 is a waste of money, when camera is not supported. Ubisoft please speed the support for camera up.
As an old JD fan, I bought JD 2021 on my new PS 5 and also the HD Camera.
Very frustrating to find out that the camera does not work and that my kids should play with my $ 1k smartphones!
Will there be an update to get the camera working on PS5?
If sony gonna deploy a kit ofc
I just went to both pages of the PS4 camera and PS5 camera
on the PS4 camera, there is a tracking feature while on the PS5 there is not. PS5 camera is for capturing gaming and streaming, but not having tracking support. So idk if Ubisoft are going to make it possible
At this time this is still being looked into. I am afraid that is all the information we have to share at this time,.
Any updates will be posted on the forums.
Thank you.
Dear Customer Service,
I can only repeat what already others being said here, supporting PS5 HD camera in Just Dance 2021 is a must have. No doubt on this. Having a mobile phone in hands while dancing, especially in hands of a kid is a dangerous thing and phone easily can be broken. And if this is an expensive phone then it even worst. It doesn't make any sense at all. We have been waiting here for long time to support this especially compared to when PS5 and Just Dance 2021 was released (both happened last year). So now its more than a quarter. Please, I kindly ask and urge you guys that provide a clear insight and timeline for this instead giving only a politically correct answer. This is a mutual interest for both, vendor (Ubisoft) and us (customers) if you want to avoid lose customers. Not many people can afford buying this game on high price then getting a useless application because one of the core feature of the application doesn't support a certified PS5 peripheries.Again! Please provide an accurate information terms of timeline for fixing it and be strict on that. Kind regards,
The game designer responsible for not including the HD Camera as controller for PS5 should be fired. Their vision and thinking are obviously outdated.
Hey there guys,
Thank you for your continued updates to this thread and showing your continued hope for further Camera support
At this time, we do not currently have any further information available from the game's team regarding this. Additional features and peripheral support is developed at the discretion of the game's team
We have and continue to forward your suggestions and feelings of this onto the team, however cannot offer any specific time frames or confirm if / when to anticipate this being a possible feature
If there are any announcements from the team regarding any additional peripheral support, this will be announced publicly on the game's official channels and we will of course update this thread with anything we receive
Thank you for your understanding and if there are any further questions you may have in the meantime, please don't hesitate to let us know!
Yeah, it's a little disappointing when u buy a 60$ camera and u can't use it.. Is it any info about the support of the HD camera is it coming soon or we can only use it with JD2022
Hey JasonVOOR7,
Thank you for reaching out.
I am afraid at this time we do not have any further information to provide regarding this issue.
I bought a PS5 camera just to find out that my Just Dance 2015, 2016, 2017, 2018, 2019 e 2020 don't work with the camera !!!!!
No way I will buy 2021 until this is fixed, and will be returning the camera.
Any chance that today's PS5 firmware update solved this or at least opened some doors for a short term resolution from ubisoft?
Hello PTMarco, thank you for your question, we do not have any plans to make the latest Just Dance 2021 game compatible with the PS5 camera but we have voiced your feedback about this, to our Just Dance team.
Previous yearly editions of the game and Just Dance 2021 will work with the PS4 camera.
If no support for camera for ps5, are you having discussions with Sony to refund the money for a useless game?
Hello leandro.gattas,
Thank you for reaching out, widespread refunds aren't currently in discussion at the moment, I'm sorry to hear you feel you're at this point with the game.
Should you want to discuss a refund for your copy, please reach out to your store to see what options may be available to you (If this is Sony, you can reach out to them here)
Should there be anything else we can help with, please let us know
Thank you!
only reason i got the PS5 HD cam is for the JD 2021 game, however, such disappoint. best suggestion, play JD on PS4, not PS5
If I'll connect ps4 HD camera to ps5 and run the latest JD2021, will it work?
Just a concurrence -- we bought this under the assumption it would work with the PS5 camera, and using it with a phone is a deal breaker. Apparently we will have to return the game and consider re-buying after you add support.
Unbelievable that this is so unclear; the game is marketed alongside the PS4 version, which obviously does work with the PS4 camera, with no apparent differentiation to say it will only work with a phone. Who would hand their cell phone to a child to hold while dancing? Totally nuts.
Hello zolo_the_hutt, welcome to the forums!
I'm really sorry to hear about your experience.
I'll gladly forward your feedback to the responsible team.
Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.
Hi
I agree with all the disheartened comments on this forum.
How can a game be marketed as a PS5 game and not support the PS5 camera?
I've recently bought the PS5 and the game, only to get home to discover that my phone is the only controller.
Come on Ubisoft - fix this!
This is a nightmare! I bought a game, bought a camera, I come home, and I can only play from my phone…. We have been working with cameras for so many years, and here is such a mean thing. Make a patch with PS5 camera support!
Thanks for the updates on this, folks.
As mentioned, we do not have any plans to make Just Dance 2021 compatible with the PS5 camera.
I will forward your feedback on to the team, however.
Dear all in UBI team,
Unfortunately I have the same problem, I bought a PS5, Cam and also PS5 Just Dance 2021 to play with my wife and Children but when we tried to play for the first time really it was unbelievable!! the camera is not supported!! and we have to use our smartphones for play! Really?! Who’s suggested that and why you have been released this game with such this terrible conditions!! Really I didn’t expected that from Ubisoft! I hope and waiting for your early update to solve this problem.
I really appreciate you adding your thoughts to this topic, MJ936231 - so sorry for the disappointment. Your feedback is valuable, however, and our teams will take it under advisement.
I hope you'll be able to enjoy the game with the family using the Companion App.
You need to have Just Dance 2021 for play station 4, also a camera for play station 4 with the adapter to connect it to play station 5 (in Mexico call Sony support) they sent me one at no cost without the need for VR.
Hello guest-Ygu0cE3J thank you for you contribution to this thread, as the PS5 camera is not supported with this version of the game, as a workaround if players have the PS4 camera, you may be to request an adaptor for the camera from Sony, so that your PS4 camera may be used on PS5 also.
Here is the link to request an adaptor, if you would like to try this workaround -
https://camera-adaptor.support.playstation.com/
Hi, Why doesn't the ps5 HD camera work on the ps5 for Just Dance 2021 I was hoping to look forward to playing Just Dance with the HD camera but I guess it's just no use.
Hi PlutoAltim,
As mentioned in the replies above, we have passed on these concerns, but we don't have any further information we can share on this at the moment.
always enjoying the xbox 360 kinect version of just dance. but ubisoft stopped release 360 version starting 2019
the ps4 camera also works, but not as good as the x360.
was hoping the new ps5 hd camera could be better than the ps4 camera, but it turns out to be not supporting at all.
very very disappointed..
and the answer is always as standard as "we don't support and we don't know what's next"
BTW, when i google and find this threads, i believed the issue should be resolved since it's a 8 months old thread posting at the beginning of PS5 release.
it turns out to be i was too naive...
Hi,
I'm very disappointed that even the Just Dance 2022 game won't support the HD camera for the PS5. It's a mistake on the part of Sony or Ubisoft saving money and not just wanting to add HD camera functionality to the game. The PS4 version again supports the PS4 camera. So why are the PS4 and PS5 versions the same price? The 2021 version was my last one I bought because using the camera was easy and very fun. We are very sad about it, because I have been buying Just dance since 2014 and I love it.
Hey djeisman and joutain, welcome to the forum! We really appreciate the feedback on this. Sorry I don't have any news to share, but it's great that you are here and posting about this, as it's the best way to make your feedback visible to us.
Just to be clear, there are technical reasons for the PS5 not being compatible with JD2021, or indeed any future Just Dance releases for PS5. Fortunately, our Companion App is still fully compatible as an alternative :) I hope you will all be able to enjoy the game with the App instead!
Can we finally put this to an end by clarifying that Sony advertised the camera for streaming and capturing gameplay only and not motion tracking?? because I went to see how the PS4 camera was advertised and there was one quote that was in the PS4 camera and not in PS5 camera
I wish I had checked this beforehand. Just wasted money on the camera and game and can't return either now unfortunately.
My sincerest apologies for the disappointment, Holmlands83 - thanks for sharing your experiences, though.
Just for future reference, we list our supported peripherals per game on our support website - here's the list for Just Dance 2021.
As I've mentioned before, you will still be able to play the game with the Companion App, although I appreciate that you'd have preferred using the camera. Let me know if you've any further thoughts or questions.