If a person gets terrible loot all the time, then that's a terrible player experience and this will ultimately drive them out of the game. No amount of bootlicking and/or white-knighting will change that.
The devs with their weird fetish with weighted RNG (and their obvious inability to fix it) are the problem here. Can't have people getting good loot and enjoying themselves, right?
Pro-tip: it's better for folks to quit because they got everything in the game than that they quit because they feel they're running headfirst into a wall. The former will return on updates/expansions and new titles, the latter will not.


