Frustration regarding The Division's missing Season Pass
To start off, this is not an attack on Ubisoft but more of a constructive critique on their handling of this ongoing situation.
As someone who played The Division on PS4 in 2016 when I didn't have a PC, I was stoked to be able to claim it for free last week on Uplay.
After realising that the Season Pass was on sale for just around £7, I like many others, decided to go for the purchase.
Now back to the issue at hand, none of the Season Pass content that I like many pthers paid real money for has been accessible for almost a whole week now. Not only are the Season Pass items missing, but anything that's supposed to be claimed from the Rewards Claim Vendor, who's curenntly bugged meaning that no items that are purchased are able to be claimed.
For Ubisoft to offer a severely discounted Season Pass, cosmetics packs and virtual currency none of which are accessible in-game can very well be defined as a scam. The aforementioned items being unaccessible has been a known issue at Ubisoft for at least 4 days now. [B] Now I do understand that fixes may be harder to implement due to the current world situation, but the complete lack of communication with those who aren't rightfuly getting what they've paid for is utterly disrespectful and quite frankly disgraceful.
And yes, I've spoken to Ubisoft support who, to my understanding, aren't being updated on this issue neither. The developers and support staff aren'tat fault here, I'd guess this is due to the complete lack of care from the higher executives at Ubisoft, but what do I know.
I don't want to come across as overly negative, but a large part of the community is understandably frustrated about this issue.
To all the developers and support staff, we are thankful for your work during these difficult times. And to whoever is responsible for this mess, please be more transparent.