The Banner Honor for a full clan team completing Iron Horse in one sitting isn’t unlocking.
https://shrtm.nu/Rc6V
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The Banner Honor for a full clan team completing Iron Horse in one sitting isn’t unlocking.
https://shrtm.nu/Rc6V
Hi BettyBlue88!
I'm sorry that you're having this issue. The team are currently looking in to this. Would you be able to provide a video showing you have completed this as a clan in a single session? I'll be able to send this up the devs for their research.
I have no idea how I would prove this with a video but I’m sure the Devs could easily verify this bug.
No doubt why don’t they have more competent people responding to these forums and fixing these issues to for that matter. Or here’s a good one. How about preventing them from happening in the first place? No that doesn’t make any sense right?
They must be afraid of having to do any extra work
A video usually helps the support teams to figure out whether all mandatory aspects for unlocking such rewards, for having a talent prog or whatever were correctly fullfilled. In this case some relevant questions could be "Was the whole raid completed in onse session?", "Where all raid members also members of the same clan?", "Where there always eight agents present?"...
Also, it is crucial for fixing a bug to be able to reproduce it. One needs to know under what circumstances the bug appears. Otherwise you cannot fix a bug. You would just blindly change some lines of code thus possibly creating only more problems. It's not just activating a previously forgotten check box...
Thank you for understanding!
That's correct, as we would require a short video in order to check what actions have been performed in order to reproduce this instance and find the cause of this bug :)
Once received, we will be more than happy to pass it along to the development team.
Noxious81 i get what your saying ive the same issue many many clears with clan all one sitting no dc no swap overs 100% cleared within an hour and 15, not many can put 5gb of data on a site and let people rewatch it because the means have been taken away from xbox with recent events within mixer. with respect they should have the data infront of them and not have to watch it in a stream.
Yeah I’m sorry, but for the nature of the bug it’s a silly request.
I completed the raid multiple times now as a clan. Hundreds of clans have, none have the Honor unlocked.
Are you seriously saying I have to go and complete the raid again as a clan and record the video and send the video here? That’s easier then just reporting the bug and having your in-house testers run the raid and prove it?
I can post screenshots and I can record short clips as I have on other bug reports, but this one isn’t as easy to prove.
Nah, it's not generally that simple. In your case I am sure you know what you are talking about – because you are able to give some detail which possibly other gamers couldn't. Plus you showed some understanding.
But there are a lot of players out there who very quickly report a bug – and soon after asking a few questions or seeing a video or a screenshot, one can recognize, that those players just didn't read the description of a talent or a commendation or whatever correctly. Or they forgot or overlooked something. In this case: maybe someone played the raid with 7 players from one clan plus one additional team member and only had a team of eight clan members for Morozova. Some people (remembering a similar topic concerning the respective reward for the Dark Hours raid) even do not realize that "in one session" does mean "in one session" and not "in the course of one week, feel free to leave the raid in between and log on and off as often as you want".
Having said that:
I agree that in this case it becomes more obvious the more clans report the same issue. If you complete the Iron Horse raid with a full team of eight clan members, from the beginning to the very end, in one single session, the clan honor still does not become available. It's also the same for our clan. So this bug does reproduce for more than just one team, although the requirements for unlocking the rewards are met.
Maybe the team could just have a look whether the corresponding code shows an error which even might be not to hard to find, as you now know for what kind of false behavior you are looking?
Hey BettyBlue88,
Anything you can provide is helpful, even if it is a short video :)
Here's a link to the full raid I did yesterday with the clan.
https://www.twitch.tv/videos/700319215
Same members from start to finish, nobody left to change character.
Thank you, Betty!
During our last runs I additionally made sure that we had no disconnects during the raid and that noone left the raid area in between (e. g. to visit the White House). Still no clan honor.
Fantastic, thank you BettyBlue88!
I have passed this along to the team :)
Thanks for the updates on this, folks.
This issue is still under investigation.
Regretfully, we have no further information at this time.
Although this issue is probably one of the smaller ones – as a new clan member asked for this honor after his first completion with us last week, I just wanted to place a friendly reminder that this problems still persists. Several months later. So I guess nobody really looked into this, correct?
Helo Noxious81,
Thanks for reaching out! After checking this for you, I can see that this issue is still under investiation. Once it's resolved, we are going to let everyone know. Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.
Weeeell, luckily this is only a very minor issue. But half a year is quite some time for what I was hoping to be a rather low hanging fruit. Thank you nonetheless for answering!
This by the way still doesn't work...
But since this bug is now known for over half a year and it couldn't be fixed, it today doesn't really matter any more. When people cared about those merits you weren't able to implement the same solution for the second raid as you did for the first raid. Now it... well.. doesn't really matter anymore. That's also a good way of turning people who care about each and every detail of a game into people who might not be that supportive of the game anymore...
Still not working WVA - Take Me Home completed IH tonight in 56 mins and it didn't unlock again...the description for the banner doesn't say flawless, but could that be the problem?
Hey everybody, and sorry for the late response. I am sorry that some of you are still experiencing this in-game. Thank you for that insight on the banner not stating 'flawless' Fout15. We have been forwarding up each individuals information and the Game team is continuing to looking into this. I do understand that a few of you have been waiting patiently for a fix, and thank you for your continued patience. As soon as we have more information, we will update you all!
Since this issue is now known for more than 9 months I'd quite frankly like to know, whether this bug is going to fixed at all.
I honestly could live with this not being fixed – because we already had to basically since launch of Iron Horse. And I'm not even mad or pissed... I just want to be talked to. In an honest and open way. I would just like to hear a realistic answer, even it's one like "this is low priority and currently noone can take a look into this as everyone on the team is working hard on more important fixes or the new content" or "this is not likely to see a fix at all as it would cause to much effort for such a small effect".
I'd just totally prefer an honest "sorry, we can't do that, because..." over months of "we're looking into this" (which is basically saying nothing at all).
Noxious81: Hey there! I completely understand where you are coming from and am incredibly sorry for the time it has taken our teams to get this issue resolved. I went ahead and reached out to the development team to see if there are any updates that I can share and will update this thread as soon as I've heard back.
Sounds *wait for it* excellent. Thanks a lot for that. And please encourage them to give us a realistic estimation. We (or at least I) know that there's still a s**tload of work to do that might be of more importance than this issue. So if they have to say "Sorry, can't look into that any further atm. It's on our list, but in the bottom third." that'd be totally fine for me.
Our clan are having the same problem. We finished it in just over a hour, no jumping to White House or disconnects. It's a bit disappointing after all the great work from the guys in the clan. Please let us know if this can be resolved. Txs
our clan completed IH 1 month ago and didn't get the honnor banner unlocked, hope this get fixed soon.
Atm I would not expect to see this bug fixed any time soon. "Soon" being before the next DLC drops fall or winter this year at the earliest.
Way too many patches and maintenances have passed since this bug was first reported.