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Controller Issue help
Ok just got this game Just Dance 2020. Xbox one is connected to same network as Smart phone (note 8). No airplane mode etc. I have the official just dance controller app downloaded. I log into controller app. I log in Xbox. The phone controller auto pops up with ps4 even though my ps4 is connected to a different wifi. So I manually enter. Phone connects, xbox acknowledges. Xbox tells me to move to Panda and press A. I do. Screen changes. Xbox tells me to find the checkered flag on my smart phone to finish. My smart phone is stuck on the same screen it went to when I connected. I 'made an avatar' named happy, I see the settings button (only 3 options) and a back arrow which seemingly does nothing. The phone screen is telling me to use the controller. The xbox is saying to click the checkered flag. There is no checkered flag. Rebooted/restarted phone/reconnected to wifi including a different wifi same result. They find each other but the smart phone never has a checkered flag. Tried to submit a case but the options doesn't even seem to be there with ubisoft help.
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Hey Xamedu,
Sorry to hear that you're having these issues.
Would you mind sharing a screenshot that shows exactly what options are accessible to you in-app when trying to connect to your Xbox? Have you tried disconnecting other devices from your network, and then testing your connection again? This would help to rule out any interference.
Can you please also ensure that your phone OS, Just Dance 2020, and the controller app are updated to the latest version?