I bought the Starter and the prime pack over a year ago now and Ubisoft have still not fixed the problem, are not refunding or offering any compensation and are still profiting from people who are experiencing this problem.
The last contact I have had from anyone in support is September.
I have filed complaints with the ACCC and Fair trading.
It is because of this I am looking into taking Ubisoft to court and will hopefully have some form of compensation.

