My character changed and I did not do it. How do I change it back?
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My character changed and I did not do it. How do I change it back?
Hey Shanel67, did you use the hair stylist?
My character’s skin color changed. Any help?
My character changed as well. Changed from pale caucasian to a dark skinned African American. Face and skin tone changed.
私のキャラクターも、勝手に顔が変わりましたが、理髪所は一度も利用してない。
理髪所のせいにしてないで、不具合を解析してください。
When this problem occurred to me, it was after the patch a few days ago. While playing I thought my character’s skin tone had changed, but thought it was perhaps my eyes playing tricks on me. Shortly after I did unlock the barber, and that’s when I was sure that my character’s face and skin tone had definitely changed. So I believe my character had changed prior to visiting the barber.
I tried logging off and restarting my PS4, but this didn’t help. I’ve seen suggestions of reinstalling the game, however I live in a rural area and don’t have top notch internet, so the game takes 20 hours to install. Some have tried this and still have the wrong character. I’d rather not do this unless I knew for certain it would correct the problem.
My character has just changed randomly after update from a handsome white fellow to a dark skinned ugly Spanish looking dude. Really pissed off about this!!!! Have sent support ticket to ubi. Did not use barber or.anything for 2 weeks so I don't know why this all of a sudden has happened.
Thanks for the continued updates on this.
We are actively looking into this issue.
Thanks for your patience!
I noticed this 2 days ago I had used the Barber one time I think last week and they just updated the game so I'm not sure if it came from the barber to update but one thing I do know is that my character it's not what they supposed to be
how about the character disappeared? my first character reached 453, and it is missing after 28/3 update... what's going on...
For now, i just want my character or gears back:(
Awww, really sorry to hear that! Could you please create a ticket on our Support Site Our support team will be more than happy to assist you and recover your character.
My character didn't change, but rather disappeared. It still shows my clan but says I need to make a new agent.
My character's skin went from African American to White randomly and it won't change back.
Ok I had just about everything changed. Gender, skin tone, facial features and beard, hair color and style.
https://youtu.be/7OvLKEtbAHQ
its f joke i waiting 2 weeks for repare. this is not g small glitch... I dont f play any more but i thin ubi are happy becouse they have my money hah?!!!!
I logged on today and saw that my character's face look completely different and weird looking too. He looks like every race put together in one person. Please fix
I have worked a new character
And I chose face number 3 Today, the face and shape change completely , I'm not lying. I 'm tired of this thing. You've made me do more than character , And you always tell me we need more time , we need more time
I want to retrieve what I did in my character please
After the barber was used, everything changed
Please i have reached 462 and I want to solve the problem
I was very tired to do my character
And today morning I discovered that the face and body were completely changed
I have been the chosen face number 3 and you can know this and I do not lie
This is the second character I work with and I get the same problem
And i have reached the level 456
For the second time
I beg you, why do I get this thing?
I am a person who loves this game and I can not play and my character has been changed
It has been changed very ugly
Please i want my character back
I have also had the appearance of my character completely change. I would like to play with the one I created instead of hiding the one I have been stuck with. If my character wasn't already in World Teir 4 I would just start over. That plus a new character may fall victim to the same bug.
Can we get an update on this issue?
So I'll be honest, I think the response of "we're looking into it" is really "this is not at all important to us so we may get to it ... eventually. Probably."
So I made a second character, who pretty much had the face of my first character (the one I made, I mean). Same tattoos, basically, I recreated the same guy as best I could. Played him the other day, got him to level 8.
Logged out, powered all the way down (actually relocated my PS4 altogether), logged in today, went to 'new' character, saw that his face was fine, logged in, turned around ... hey, it's the same jacked-up atrocity of a face as my other guy's!
Dudes, this is not a minor glitch. Prioritize this, will you? It sucks.
they fix the bug, but they will not fix the problem, you have 2 options either you make a new character or you keep the ugly one,oh and btw they aren't planing to give us a customization option in game, they simply don't care.
Read the patch notes.
Or, you can read the patch note for real this time and stop spreading misinformations :
My character changed after an updated. So before the update, I visited the barbershop to check things out. I didn't change any tattoo or hair as well as facial hair. By the way my character was an Asian dude. Anyways after checking the barbershop there was an update, so once the timer on the update expired you get kicked off. So the next thing you know my charcter turns to a black man. It bothers me somewhat because I made my character to personally fit how I see myself. I'm not triggered at it cause games will always have bugs but I do hope Ubisoft will hear me out and consider this bug.
MickFL @ Ubisoft Support
Mon, 8 Apr 2019 03:20 UTC+0
Hello, This is Ubisoft Customer Support.
Unfortunately, the investigation for the face issue is still currently underway and a fix has not yet been decided upon. This is currently being looked into with the highest priority, and once a fix has been made, We will announce it via our official channels on Twitter,and our support forums.
In the meanwhile, we hope for you to continue playing the game while waiting for the fix.
We know it has been long and troublesome, But we hope for your understanding and cooperation.
Ubisoft Customer Support.
Hello Agents,
Sorry to hear that. The issue is still being investigated, as we received some reports after the last patch. Apologies for any inconvenience caused.
Does it mean this bug can still happen ?
I created a new character and lvl'd him up over the weekend because it was said the bug is fixed but you cannot bring back the original look.
If I get this bug again with this new char., and my effort was in vain....I will be very disappointed and most likely will ask for a refund.