If you have not already done so, please open a support case with us so that we can investigate this further with you. If possible, a video of the issue would be very helpful for us to look at your set-up and the fact that Kinect cannot detect you.
Have you tested the game on multiple profiles on the console, if you have another profile available to test with?
Have any of the steps mentioned so far in this thread helped you to resolve the issue, after you tried them?


