I really thought the problem on my side, spent quite some time why the heck it is giving me errors while i can properly log in my phone. Hope this get fix soon
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I really thought the problem on my side, spent quite some time why the heck it is giving me errors while i can properly log in my phone. Hope this get fix soon
Still having this issue, I thought that this problem is just for me at first, but turns out many people are having exactly the same problem!!
what to do :confused:
same issue, good thing I didn't buy a sub yet =/ kinda disappointed that we only get to play the couple of songs we got with our purchase and we don't have any other just dance games to try the linking..Dear Support, any ETA on a global fix on this?
Don’t bother with Tech Support. They’re dumb as rocks. They wanted to troubleshoot everything with my network even though I told them that according to their own forums this is a wide spread problem. But I played along and did all that they asked which consisted of setting up DNS on the switch and putting it into a DMZ. After all that I still get the errors. It’s clearly on their end.
Bought the Game today, same failure... tried 10000 Things to log in but no way
I have today off from work and went to five different stores so I could pick up Just Dance 2019 to play with my sister in-law tonight, she's so stoked. Unfortunately, a vast majority of the songs she wants to play are all on Unlimited. I created an account on the computer since I was unable to do so using my Switch, which is especially odd considering the network connectivity is fine enough to purchase games from the Nintendo eShop...
This is incredibly unfortunate. I honestly have to say, I will never buy an Ubisoft product again, unless this issue is resolved today. I understand if this is a new release, but this has been out for long enough to not be an issue. Days off don't come so often, so when we get them and waste them trying to troubleshoot your products, frustrating is the nicest way to put it.
Sincerely,
A Potential Future Never-Ubisofter
So Nintendo just refunded me my money. I just did an online chat with them and explained everything. It’s of course not their policy to issue refunds but in this case we obviously bought something that is not working as advertised.
Lucky. Im happy with my retail Version. I can use it on my table for my coffee.
Good Job ubisoft. After 3years of Rainbow Six works now 75%
Maybe Just Dance in 2022 too.
Same issue here. A lot of people on Twitter contacted UbisoftSupport about this in the last few hours and all they receive is a troubleshooting link. They sent me a DM saying "We have no further information at the moment, however, the team are looking into this.", although the first report has been sent around 24 hours ago. Looks like they don't care, I'll try to get a refund as well in case it doesn't work in the next few hours. It's clearly not our fault.
This is infuriating to know this has been broken for two weeks. I wasted so much time yesterday trying to get this crap to work only to find out it's not my fault!! How has this not been fixed yet!?
No, they fixed it 2 weeks ago during a maintenance. It's just that the exact same issue happened 24 hours ago and everyone at Ubisoft is surprised and sends us troubleshooting links instead of fixing it like last time. It can't be that difficult, they should know how they can fix it.
still not working as of now ...
I'm having the same problem... I just purchased this and I'm trying to get an unlimited subscription :/
Im having the same problem :/
This is ridiculous. I cannot believe I bought this game and it does not even fully functional. I have reached out to the support as mentioned several times in the forum but they keep suggesting that I do port forwarding or editing my connection settings. However, the problem is obviously on their end because I have made all the changes they have asked me to already.
Why would you put this on a sale if we can’t even access the majority of the game because of a glitch.
Same issue with me on both Just Dance on the Switch AND South Park on PS4. No other games have connectivity issues so it's Ubisoft. I'm not changing anymore router settings for their glitch.
I have the same issue. I had a chat with support earlier and they basically said the development team is aware and we just have to wait for updates from them.
Bought just dance 2019 yesterday but same issue. Cannot create account and cannot log in. Any updates on when will this be fixed?
Nope, their last tweet said "we are looking into this at the moment. Apologies for the trouble. " (45min ago). However, they ignored my DM from yesterday and don't answer any questions about a possible ETA. It's weekend, so it wouldn't surprise me if they'll fix it on a weekday. That's such a shame, I wanted to play it today.
It's so infuriating, I would of liked to play the unlimited. In having the same issue unfortunately. Guess we'll have to wait till next week.
Hey gang
I am also experiencing this problem from sunny South Africa. I have tried to link it using other Ubisoft games I own on Switch (Mario and Rabbids and Rayman) but I don't have an option to log in there. I'm sure they'll sort it out soon. For now at least there is a happy hour starting soon, I joined in the last one and enjoyed it.
x Bearboots
Please FIX THIS NOW! How hard can it be? An emergency quick patch. Are you guys are asking for a class action for huge false advertisement? :confused: Let me know.
Well put me in the frustrated line up with not being able to login.
I tried to install brawlhalla and it linked into my ubi account with no issues. But when I return to just dance it can't find any account.
Please help. Is there another game I should try?
Thanks
I got the game yesterday but I’m still having the same issue where I can’t connect to my account. Tried talking to support and their only fix is to forward ports on the router. Seems like there should be an easier way to solve this issue.
I have just purchased the Just Dance 2019 during the Black Friday sale and I can't log in either :( Ubisoft, how can you mess up something this bad?
I'm not sure if all the Black Friday sales broke the servers or what, but there couldn't be a worse time for this to break.
I think I spent at least one hour yesterday just trying to get in by creating accounts on my phone, trying to login in with them on the switch, and even trying to create accounts on the switch but the same message comes up about how the account I put in didn’t exist and how the servers are unavailible at the time. Please GET THIS FIXED AS SOON AS POSSIBLE! 😞😞😩 Also this is for Just Dance 2019 on the Nintendo Switch.
Just to add my complaint, I bought the game a few hours ago and I can't log in either. Maybe it's Black Friday's fault, but I don't know. I just want it fixed SOON.
I bought it yesterday as well, and i could not create the account in the game, so i created one from my pc and it said that my account did not even exist, even when i verified it and everything, i dont have any access to unlimited and i cant enjoy the full game, ubisoft please we need some help with the servers!
Hey everyone. A possible solution I've seen another player share is installing a demo of another Ubisoft game and connecting your Nintendo and Ubisoft accounts on that game first. If that still doesn't do the trick, please head over to Ubisoft Support and they will do what they can to help solve the problem.
witch Demo can I use ? on NS.
What game pls ??? i wont buy a game i dont want to play to fix a game i want to play so it have to be a demo.
Can't you offer the option to link account in the website ? Can't support do it for us since its not working on the game ?
I spent 3 different tickets with support and after giving me crappy troubleshooting advise that i already tried, they just told me its a known issue, all you can do is wait for the devs to fix it.
Been waiting for 4 days ......
So what now ? Just refund and move on ?
Exactly same problem here... I spent an hour yesterday teying everything to fix it so my girlfriend and I could dance together... very disappointed.... fix it please
Excellent point. Try South Park: The Fractured But Whole. Additionally, this Guide also supplies some helpful information. But should none of these work, head to the Ubisoft Support page where they can try to help with the problem. I'll do my best to get more information to all of you as soon as I can. Thank you for your patience.
same issue here, purchase just dance 2019 at eshop and tried to fixed the issue for hour but nothing worked, take few more hours to dig internet and found out is not my fault! wasted money for nothing, will never subscribe unlimited again when the trial ends