Oh boy... alright...
Please refer to this information for now... but like I said I will do my best to get news and updates to you guys as soon as I can.
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I am having the same issue. I tried setting my DNS to Google's DNS servers, opening up ports on my router, shutting down the game and restarting and even shutting down the entire switch and rebooting and nothing. Sometimes it says "The Ubisoft Account you have entered does not exist" Other times it just says "An error has occured". It would be fantastic if I could just log into the Ubisoft account management and under linked accounts just click link Nintendo Account to fix it there. I hope this can be fixed because I am not happy that the majority of the dances are behind a feature we cant even use, its like a paid money for just a demo!! Hope it is fixed ASAP.
Same issue as other users have described in this thread. Fix this issue Ubisoft! This is unacceptable to charge people for a game that requires a subscription plan that doesn’t work so you can’t play the game! My 5 year old has been driving me nuts for 3 hours about this mess and it’s your fault!
I understand bugs and issues happen, but a little disappointed that the game has been out for a month now and no solution has been announced. I’d really appreciate more updates and even an estimate of how much longer we’ll have to wait. Unfortunately I wasn’t aware of the issue and bought the 30 day subscription. It went through, but I’m still unable to play the unlimited songs without a Ubisoft account which is really annoying. I figured I might be able to just access my Ubisoft account and connect it to my Nintendo account like you can with google and twitch, but there wasn’t an option for the switch. Just please fix this issue as soon as possible, really disappointed.
Hey there. On my Nintendo Switch I have tried with the following titles to find a way to connect to my Ubisoft account 1) Mario and Rabbids 2) Brawlhalla, 3) Rayman Legends and ofc 4) Just Dance 2019. None of these games have an option to log onto my Ubisoft account with the exception of Just Dance. When logging in I get an error saying that my account doesn't exist.
I looked at your guide and have been to both the Nintendo and Ubisoft site under my account and I cannot link them. On the ubisoft page I am given options to link Facebook, Twitch, XBox, Playstation and even Google but not Nintendo.
Please advise.
Amazing how the Community Managers or Moderators don't really know stuff about their own games and demos... furthermore, a few users here mentioned during the last days that they could connect their Ubisoft account with another (bought) game, but after starting Just Dance 2019 and trying to login, nothing changes! Please read through the posts before posting "helpful" suggestions that don't work.
Also, sending us to support (again) doesn't help at all because 1) they'll send us the standard troubleshooting link and 2) they'll tell us after a while that the DEVS need to fix this. How about trying to contact the Devs and telling us an ETA for this fix? It's clearly not our fault, it's a bug in the game and we expect Ubisoft to solve this asap, especially since some of us paid for the subscription although they are not able to use it. I wonder if they will get these days refunded or added to their subscription and especially if all of the Nintendo Switch players will receive some sort of compensation. I mean, you've ruined our entire weekend. How about starting a special event right now, providing a few days of free Unlimited while this issue gets fixed? This way everyone can play.
Im having the same problem, tried almost everything, sometimes gives error, sometimes says this account couldn’t be found:( paid 60 dollars in total( wth unlimited) but look at the situation:(
What game demo did you download to get this to work??Quote:
This worked for me thanks