I have messaged support many times and do get help but they end up not fixing my problem. My problem is that after for honors update “Marching Fire” came out, I didn’t get my pre-ordered content and even when they said it was fixed, I still didn’t receive anything. After I re-bought it, I was able to play with my content for a few games and the it all disappeared again. So I basically just spent 60$ that went down that drain. I recently talked to support and they said that I would be kept updated but they haven’t responded to me.

