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I bought a new phone, I go to my account and they banned me. For that, for what I just returned to the game? "How can I fix this?"
Warum werde ich gebannt obwohl ich nix gemacht habe. Das ist echt das allerletzte. Mann steckt sein Geld in ein gutes Spiel und dann wird Mann auf einmal ohne Grund gebannt.
Bitte um Antwort oder Hilfe.
Использовался сначала один телефон, потом был куплен другой телефон..после перестановки Сим карты при входе в игру с нового телефона игра была заблокирована
Couldn't install the game, says incompatible even though it should be (required is 4.1 i have 4.4.2) and it used to work fine on my tablet before.
So i downloaded original apk directly from play website, installed it manually and of course the game worked completely fine.
THEN I GOT BANNED FOR HACKING because of non-standard installation.
damn you ubisoft, i actually liked this game
Hello guest-8ldEBcuF, you've not been banned from the game,
The popup could be appearing due to an unauthorized build.
Please install the game from the official google play store and try again. :)
Hello, I've been playing this game for a while, but you guys keep banning me for no reason. In the time that I have played I've had to uninstall and re-install 4 - 5 times just to play again. I am not a cheater and I really enjoy the game, but I will not keep playing because of the hassle I have to go through. I AM A LEGIT PLAYER STOP ****ING BANNING ME
Why have i been banned ? i have replaced my phone and restored using samsung switch and now it says my account has been butch banned ? i have spent years playing this game for me to be banned for getting my phone repaired! i have never cheated
So, is the ban done in waves, only a one-time thing or what? Many speedhackers have already appeared since them. And what's with those that are flagged as cheaters but are still in-game?
I dropped my phone and broke the glass.
I was able to recover my data and when I setup the game on my new phone I had to go through the 2-3 tracks before logging in. BEFORE I was allowed to log in I got Banned?
Please Ubisoft... FIX this for me, so that I can keep playing the game. My username is kcg2015 (Not that I am able to even log in yet.) Keep in mind that I've played the game for several years now and have reached the top 1% overall. (NO CHEATS, MODs or what so ever)
Same as everyone who's complaining about being "banned" upgraded to Note 8 and installed Trials Frontier, logged in and got the notice, if you can't fix this, I want a refund for my purchases
Hello everyone!
Please start a ticket with support: here
Let us know how your issues are getting sorted! :)
Hi, why you don't just write it clearly in the game or at least on the first page of this topic that game should be (re-)installed from Google Play? There's a lot of post where people made restore or installed game from apk file, and game says that they are banned, what is not true. Game just blocked for them because of wrong installation, reinstallation will solve it. Those posts repeated again and again. People don't even cheat, and game say that they are cheaters.
They should just reinstall game, and you ask them to open support ticket:confused:
I bought a new phone on 12-11-18. 1st time I tried to play Trials Frontier with new phone started on tutorial. Paused game and logged into my Ubisoft account to download my saved game data. Don't know why but Butch Ban appeared. Is there anything that can be done to restore status? Have been a player for years.
@UbiSnout
Thats what I talked about in the previous message in this topic. People even don't want to read any messages here, so it should be clearly stated in the Butch's message that game needs to be installed strictly from Google Play. No any system backupers/restorers or APK-files.
Please unban me. I did nothing wrong. Thx
Dupuis 2014 . et te me bannie son déclaration👎mais je te promesse que je reviendrai .. un peu de temps ✌😎
👊👊👊👊👊👊👊👊👊👊👊👊👊👊👊
Played a year and a half and everything was fine, but it was worth not to run the game for a month and it was blocked for cheats! But never used them! Support did not help! At the same time I still did in-game purchases, "thank you" Ubi! :mad::mad::mad:
You are not banned, just make clean install from Google Play. Lazy developerss and moderators still can't write it in the game or on this forum that non-standard installations are not allowed, including installations from apk files or with some backup applications. Clean reinstallation from Google Play will do the job.
Yo! I never cheated! I got a new phone. Sprint transferred my apps using Samsung smart switch and then I go to play and find out I've been banned. I didn't break any rules and this is absolute BS. I want my game privileges back. And if you'd like to compensate me for my pain and suffering that'd be great.
Устанавливал игру только из Гугл плэй. Никогда не был читом и не умею.Переустановил снова с Гугл плэя. Все равно бан. Проверьте и разберитесь.
the game was downloaded in the playstore but after I updated I was blocked. WHY?!
Хотелось бы спросить на каком основании был выдан Бан, столько денег потратил на алмазы и т д . а вы посчитали что я не честно играю?подтверждение должно быть вашего решения и ваших действий!В защиту себя могу сказать лишь одно, ни когда не играл с читами и не буду, Заведую Серверами в игре связанная со Steam, и уж поверьте все там кто меня знает вам так же подтвердят что я ни как не мог ослушаться правил, во -вторых возраст у меня уже такой , что жульничать не по мне!Скорее всего я просто поменял номер телефона и зарегестрировался по другому, так как мой телефон был утерян, пришлось покупать новый , или что с вашими правилами мне нельзя было этого сделать?Прошу вас отправить мне на электронную почту доказательства в моей не честной игре, иначе вопрос будет решаться по другому!
I just restored my device and after i open the game,it shows me banned screen
The apk itself from play store and i backup it
Well, this is just mean. I have been playing this game since the beginning. Actually, the only game that I am playing on my phone. And now you've banned me? For what? Beeing good at it? I've downoladed the game from google store, not a hacked one. Goodbye and may I never see your logo again on any of my devices. Frrrrrrrrrrrrrrrrrrrr.
I did a clean install, three times in a row, although the first one from three years ago was also clean and still banned. Any new smart solutions?
Нет никакого бана, просто нужно игру из гуглплея ставить, писал же выше.
How about reading before posting? I just wrote about it couple of posts earlier. Game should be installed directly from google play, there's no other options. No any apks or backup apps. Just clean install will work.
How did you get 85000 diamonds?
I installed the game from Google Play, I didn’t use any third-party programs, I have a very weak account and I don’t play much in the online race, but I went in and saw that they gave me a ban, although I didn’t do anything forbidden. I am very frustrated that I will have to go through the game again. although I don’t have any desire..
I hve played the game in a fair way..
but i dont understand why i git banned for playing... Plus i have downloaded the app from google store then too. Plus i havent buyed any item with in the game using real cash .. it just played and earned coins while playing... So can you tell me why i was banned ...
Or i was banned cuse i was playing a faur game and trying to acheive a good score on the game board... If this is wrong then you can bann me but if its not i need a valid reason of why i was banned from playing my game.... Though i havent violated any rules in the game or downloded from any other source or site....
Well, I'm not much of a fan of waiting hours for fuel to recharge, or entire days for a single bike upgrade to finish, or opening WhatsApp to answer somebody just to come back and having lost 5/7/10 fuels because the app restarted. I'm already flagged now, probably because I passed the 1M coins limit I'm theorizing, so no point in "hiding" (since I didn't even bother to change my nickname on that site, which I'm not gonna say since that'd make people know how to cheat) anymore. I never used speedhacks, and never intend to, I'm even collecting payout values from all tracks to create a new database. Also, there's not a way to hack unfair things if you want to keep your account, anything game-breaking like tickets will flag you.
Cheating might be unfair, but it's kinda like a head start, nothing actually unbeatable like actual hacking. I may have gotten every track, outfit, paintjob and bike, but excluding limited-time things anyone could get those. Although with A REALLY AWFUL LOT OF TIME, which isn't much of a motivation to playing this game, even though it's basically one of the only things I do on my phone. I've got a feeling that there wasn't much intent on Ubisoft's account of really taking care of this, since there are A LOT of things that don't flag your save, and even if it's flagged who knows if it's done in waves or not, or how many time must pass between them. Speedhackers were banned, indeed, but their records are still in the game. What's the point if unbeatable records are still there? At least my old account's which had been banned remained on the leaderboard.
Just hope I'm able to finish my spreadsheet before/if a ban wave happens, I'd really hate to leave it unfinished.