Well - in reaction to your question I reinstalled the game, but the error continues to appear, when I try to start it.
What could I do?
Greetings: Sekulidan
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Well - in reaction to your question I reinstalled the game, but the error continues to appear, when I try to start it.
What could I do?
Greetings: Sekulidan
Hey sekulidan,
Thanks for getting back to us. Have you made a support ticket on our website?
If so, can you do so on our website?
Well - thanks to your reply I retried to opend a ticket and realized, that I have to scroll down - the website layout was looking like "additional ads" so I failed to read it :(
-> Ticket opened - I'll keep you guys posted
Thanks for getting back in contact, I have checked the details and can see you have already forwarded your system files for further review. Please note, you can check the progress of your case or provide any additional information by going to the "my cases" section of our website at any time. Hopefully this should get resolved for you soon, but if you have any further queries or would like any additional support, please feel free to let us know.
after a chat with support, I did try som network testing without results.
But after the support did reset my game progress, the game was starting -> it was a save game corruption!
So I'm playing the game from start now, but I do can play
Thanks
Sekulidan
Stay safe - stay at distance
I am glad that we were able to get this issue resolved for you, sekulidan :)
Please let us know if you ever require further assistance. Stay safe!
i had this error for 2 years and ive had a ticket regarding this problem for quite some time... the only answer i got was that its impossile to have my safe files reset...
Hey Zhyroxx! I am so sorry to see that you have been experiencing this error for 2 years! While Support cannot reset save files, it looks like some information was requested from you on your Support ticket. Can you attach your MSinfo and DxDiag files, as well as images of your completed port forwarding? From there, our Support can further assist!
like I wrote last year - they are able to reset the save game - but you have to explicitly ask for this - and this resets your progress to zero ...