[All Platforms] Track Upload Error (Resolved)
Hello track builders,
There has been an ongoing issue related to track upload in Trials Fusion on all platforms. We've previously been discussing this issue in the thread Can't upload track on PS4 but as the issue is ongoing and affects all platforms I felt we needed a Master thread to follow the investigation.
The Issue
Upon reaching the final step of the track upload process players get an error stating that they cannot connect to either Ubisoft servers or XBL/PSN networks despite all other online features working normally.
Info & Possible Workaround:
Time
I'm sure you noticed that there are still new tracks going up so the issue is not the same for everyone. What we've discovered is that the issue is more common at times when server activity is higher. At 6am GMT our engineers have no problem uploading tracks but by 10am GMT the issue is there. This points to server load being a part of the issue but so far our attempts to address this have not fixed the problem.
Workaround: Until the issue is resolved if you attempt to upload your track early in the morning in the EU or late at night in the US you could have more luck getting a successful upload. I don't have an exact time frame but as mentioned at 6am GMT (when our engineer arrives to work) we've had a 100% success rate uploading tracks, by 10am GMT the issue is more common.
Try Again
It was previously suggested that making multiple attempts might be a usable workaround but based on the feedback we've heard it seems that the time of day is probably the deciding factor to whether or not this is successful. If you make multiple attempts to upload with no luck we recommend trying a different time of day.
My Tracks
A few of you have noticed a bunch of the same My Track being uploaded to TC. This is actually one of our engineers running tests. We'll be more active about removing his test tracks so that they don't clog up TC moving forward.
Thank you for your patience as we continue to investigate the error and thank you to everybody who's shared information about the error with us.
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