Membership of 12 months buy online through microsoft
Dear
I like to greet you from Chile, On the first day of February this year, buy an online membership from the console xbox one, purchased in the commerce here in Chile in a large store. This is supposed to last 12 months from the date of purchase (through payment with mastercard)
Unfortunately today, February 15, 2017 is expired and we do not have access to the UNLIMITED section that is of so much interest to our daughter.
I contacted microsoft support and they told me that they can do nothing, since you are the ones who handle that type of access to the acquired memberships.
We would love to please guide us and in turn, re-register the UNLIMITED section and all derivatives with such membership for the game.