Just Dance Now (AppleTV) Won't Load - 4 days so far
For the 4th day in a row, Just Dance Now won't load using our AppleTV. ALL other apps work and we've tried rebooting the AppleTV several times. I reached out to UbiSoft "support" and they told me to log in and get my dancer ID. OMG!!!!!! Log in?! I already mentioned I cannot log in! Anyone else having issues accessing this game? I'm ready to cancel my subscription for non-functional services. Hmmmm maybe if I tweet and everyone I know retweets I can get some real technical support...
Just Dance Now won't launch on Apple TV
I'm having the same issue as many others, I've rebooted the Apple TV several times hoping to fix the issue but Just Dance Now is unable to properly launch, it just keeps crashing and taking me to the main menu. I contacted online support but they said they could not help me with the problem and created a ticket for the issue. If it can't be fixed, I'd expect they would want to provide me with a refund. My daughter loves this app so it would be a total bummer if Ubisoft didn't provide a fix for this issue. I've already spent a lot of time trying to resolve this, I never thought I would need to create an account, password, remember our unique Avatar name, I didn't pay too much attention when we purchased from iTunes, I just assumed it would work.
Unable to load just dance
When opening just dance get message saying update to latest version but keep getting stuck in a loop when trying to update. Removed the app from the Apple TV to see if it would install the latest but back to the same loop of trying to update. Help...
The same issue.. money for nothing!
Yeees, we have the same problem. Can't start the Just Dance Now app, only tells us to update the app and it doesn't work!! Where is our money? Give us the money back! No dance, no money. Or fix the f@#king app!!
Solution: Just Dance Now won't launch on Apple TV: FIXED!!!!
RUN UPDATE for "Just Dance Now" via the Apple TV.
HOW TO: Go to Apps icon / Purchased Apps / Just Dance Now / Choose Update
My Just Dance Now kept crashing so I called Apple and they got it up and running, you just need to run the update for this app. Hope this helps everybody.
Appletv Just Dance wont load.
This solutions doesent work. Is there any way to open just dance on apple tv. I just remove app and add again on Apple TV. Still dosent work. I this problem on ubisoft or apple side.
Regards
As of July 13,2018 -Won't load
It has been two days and the app will not load. All other apps are playing. The app is not indicating an update is required. Please advise on a resolution.
Same problem. Just Dance won’t Load
I did everything , reinstalled and rebooted in different orders.
Please help!
Seems a reoccurring problem...
I have the update loop right on Christmas Eve when the kids want to play and Ubisoft is off for Christmas. I sent a support ticket, but well, not holding my breath.
I didn’t expect a broken update for Christmas. I would expect a big developer like Ubisoft to test their updates before going on holiday.
Same problem, doesn’t load
Hi there, I’m having the same problem. When I open the app, sends me back to Apple TV home page.
Case reference # 10443171
Same problem, just started this morning
After a couple months of problem-free gaming, the application just started crashing when “connecting“ during launch. I’ve submitted a ticket and hoping that it is resolved quickly.
Case# 10444584
Never make changes on a Friday
Or right before a holiday.
justdancenow app was crashing!
Hi guys, I got a problem on my justdancenow app which it was long-loading and could not access into it at all. I tried to re-download and restart my iphone several times but this's still not work. I use iPhone 6s with iOS13.3.
Anyone has experinced this before? please feel free to share with me. Many thanks :)
Ready to exercise, but doesn’t work!
The program loads on my phone and then starts to load on my TV. After I pick a song, it acts like it is loading and then an error pops up that says that I need to try to connect once again. I have restarted my Internet, restarted my phone, looked for updates to the app in the App Store and I have found nothing that will fix this. I contacted Ubisoft via email and I’m very frustrated Because it takes me a lot to exercise so, now that I’m ready, I really need this app to work. any suggestions out there?
( I am using an iPhone 8 and I have a year subscription.). :(
Crashes on splash screen at “play”
I have an iPhone 11 Pro Max and in the past few days (5 or so), it’s crashing almost every time... but during the last 24 hours it’s crashing EVERY time.
Any workaround because I have it linked to the iOS Apple Health App - use it to track exercise and share information with my doctor.... I’ve improved on my “active energy” month-over-month for 5 months so far and only lack LITERALLY - doing one or two more songs to ensure my February Report does the same... trying to keep (with proof) my commitment to my doctor and so playing those 1 or 2 More songs in the next 8 hours is very personal to me. Not the end of the world, but after working hard for this many months just to have an app crash issue ruin it... not at all ideal and a huge disappointment!!
Just Dance Now not connecting on Apple TV
I used my Just Dance Now two days ago through my Apple TV and today it does not connect. Keeps on a loop of connecting or sometimes it stops and the retry now button does not work. Can you please fix it?
Keep disconnecting and connecting
It’s at least frustrating....
Same behaviour here. Keeps disconnecting every 30 secs ... no matter what I tried the same behaviour for 3 days now .
Can we have any feedback here ? It seems an Apple TV app serious bug!:(
Apple TV not loading again
Why does this happen so often!!! We should get our money back