I have the same problem, just since this morning. It has worked fine for me since I signed up for VIP membership a few weeks ago but today I haven’t been able to open the app all day. It just crashes. I hope it will be fixed soon.
Case #10442342
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I have the same problem, just since this morning. It has worked fine for me since I signed up for VIP membership a few weeks ago but today I haven’t been able to open the app all day. It just crashes. I hope it will be fixed soon.
Case #10442342
Same issue here.
YOUR CASE HAS BEEN SUBMITTED
PLEASE USE THE FOLLOWING REFERENCE NUMBER 10445988.
I got the same issue, is there a way to solve it?
Just dance hasn’t loaded all day... very disappointed kids right now!
Ubi-OneX: Hello, thanks for contacting Ubisoft Live Chat Support. My name is Ubi-OneX and I’ll be assisting you today. Please allow me a few moments to look into your case.
Ubi-OneX: Sorry to hear about this issue with the Just dance app. Let me look into this.
Ubi-OneX: Ok so in such situations what I would recommend is to do the following:
- make sure the device is updated to the latest firmware.
- ensure their app is updated to the latest version
- restarting the device
- close down the app via the Home screen and restart it.
- close down any other background apps and restart the app.
This should help with crashes on such devices.
"This generic answer did not help at all" Tried them all still not working
Or right before a holiday.
Dear support, what changed? Was it the recent update pushed out? Was there any recent tvOS updates? (Hint: no). Did everyone else’s hardware become corrupted at the same time? Telling everyone, “did you try turning it off and in again?” Is frustrating because it’s condescending and unhelpful.
Please acknowledge there’s a problem and provide updates and estimates of resolution
Not working
Problem seems to be fixed now.