Hello, 510s!
This is a list of frequently asked questions. This list will be updated often (if needed). If you have something you would want added to the list, or have a question, post it below and if someone answers it, we might consider adding it to the list.
Frequently Asked Questions!
1. Does the Season Pass include Wild Run or/and Calling All Units?
2. All my car parts are platinum level 60, but why isn’t the car 1497?Quote:
No the Season Pass does not include existing and will not include upcoming DLCs. Season Pass includes 2 exclusive vehicles (Ferrari 458 Speciale, McLaren 12C), Raid Car pack, Speed Car pack, Extreme Car pack, Vintage Car pack and an extra set of 5 iconic vehicles (2014 Chevrolet Corvette Stingray, Mini COOPER S *COUNTRYMAN 2013, Mercedes-Benz 300 SLR, Nissan Fairlady Z 432 and Cadillac Eldorado Brougham 1957)
3. Why can’t I have more then 4 friends in a crew?Quote:
Go to HQ and check if you have set your perks properly. As those also affect your car level. The perks in question are:
On A Dime (Zoe)
Like a Glove (Omar)
Shifting Gears (Roxanne)
Redline (Vincent)
4. Can I start a new game?Quote:
It's due to the limited players per game session that the game was built on that only allows game lobbies to carry a max of 8 players
5. I haven’t bought the game yet, is it worth it?Quote:
No, there is no option to start a fresh game, but you can replay the story missions if you want. And if you want to see the cutscenes, they are available in the HQ.
6. Why don’t we get new stickers? Or the existing AI police vehicles for players?Quote:
If you ask this to someone who loves the game, they will say yes. If you ask someone who hates the game, they will say no. Play the demo and decide for yourself, as you are the only one who can decide if you want to buy it or not.
7. I can’t find a certain car in any of the dealers.Quote:
Licensing. Every sticker, as well as the police-livery is a change to the car, and every change has to get approved by the manufacturer. The AI vehicles are in the game, yes, but are licensed differently (instead of being licensed as cars, they are listed as props). Even in the case of the Dodge Charger the car is licensed differently and “just” applying the sticker to the existing car would require Ivory Tower to get permission from the manufacturer.
8. Why is Performance Agera R/McLaren F1 slower than the fullstock? Is it a bug?Quote:
This is because there are more cars in the game than spots at the dealers, so the displayed cars get randomised. In this case, go to the HQ (or any dealer/tuner) and check the collection board. All the cars should be listed there. If you can’t find a specific car, check if the car you want requires you to have a specific DLC, if it does then you will need to purchase the DLC before you can get the car (e.g. to be allowed to buy the G-TR you need to own CAU).
By clicking on the car in the collection board it will automatically take you to the right car dealer and the right car will be displayed there.
9. Are the servers down? I can’t connect.Quote:
No, it is not. Each spec as a whole is set to have a fixed top speed to maintain a certain level of balance. This is why some fullstock cars are faster than the performance version.
10. I can’t access some races or events.Quote:
Every week on wednesdays (around 9.30am Paris time), there usually is a maintenance. During the maintenance you can’t connect to the game servers. Check the Official News & Announcements section on the official forum or @TheCrewGame on twitter to see if a maintenance is on at that moment. If there is no maintenance happening, some error may have occured. In that case, check the General Discussion section to find threads of users with the same error code you are currently getting. If you can’t find anything, contact the Official Support and, optionally, open a thread yourself to ask for users with the same issue (and maybe find some solutions).
11. I have WR but can’t access the Summit.Quote:
Each race requires you to have a certain specification for the car (so called “specs”, these are: Street [Detroit], Dirt [New York], Performance [Miami], Raid [Las Vegas], Circuit [Los Angeles]). If you don’t own the spec required for the race, go to the tuner in one of the big cities to buy it.
12. I played a crate mission but i didn’t get any LP(League Points).Quote:
If you can’t access the Summit qualifier but own the DLC, then you haven’t done either of those 2: complete 3 levels of Free Drive Stunts or finish 2 Free Drive Challenge races.
You need to participate in 3 qualifiers to access the summit or buy your way in.
13. Is the graphics update free?Quote:
In order to get LP you need to have the chase as a PvP event. So playing it as 1-4 racers against no police players will not reward you LP.
14. Can I register / activate The Crew on Steam if I own it on Uplay?Quote:
Everyone has the same game, the same map and game files. What you see, others see. If you don’t own the Wild Run expansion, you only get locked off from FDC, FDS, Summits, Drift/Drag/Monster specs and Bikes.
Post by - DatWut, BlackLotusQuote:
No. The Crew only requires UPlay to launch and play. If you purchased The Crew on Steam, it needs to be registered on UPlay to launch and play. However, the game can be added as a “Non-Steam Game” if you wish to have the Steam overlay in game.


