Just Dance Controller App FAQ
How does the app work?
The app works with Wi-Fi. When your phone and your console are connected to the same Wi-Fi network, the phone will be able to talk to the console and the console in turn will be able to detect the phone and establish a connection to it.
Why can’t my phone connect to console?
Here are some things you should check first, before contacting our Support team at support.ubi.com.
Before anything else:
Make sure your phone and console connected to the same Wi-Fi network. Both devices need to be connected to the same Wi-Fi network so they can communicate with each other.
On your phone:
Have you checked that Wi-Fi is turned on? Make sure Wi-Fi is activated on your phone and that your phone is not in Airplane Mode or in “Do Not Disturb” mode.
On your console:
Have you checked that Wi-Fi is turned on? Make sure Wi-Fi is activated on your console.
If your console is connected via LAN cable: Is the LAN cable linked to your Wi-Fi modem? Make sure the LAN cable is connected to your Wi-Fi modem, and that your phone is connected to the same Wi-Fi network. The console and the phone can also communicate if the console is connected via LAN cable.
Both my console and my phone are on the same Wi-Fi network. Why can't my phone connect to the console?
Please follow these steps:
1. Launch Just Dance 2016 on your Wii U™, PlayStation®4 or Xbox One console.
http://static2.cdn.ubi.com/pxm/JustDance/launchjd.png
(TV screen)
2. Enter the game and select “Mobile Device” as your scoring method. Your console will start looking for your phone.
http://static2.cdn.ubi.com/pxm/JustDance/selectmobile.png
(TV screen)
http://static2.cdn.ubi.com/pxm/JustDance/playwithphone.png
(TV screen)
3. Open the Just Dance Controller app on your iOS, Android or Windows Phone 10 device. Please carefully read the instructions that appear, or consult the “Help” section in the bottom right corner of the app.
http://static2.cdn.ubi.com/pxm/JustDance/phonescreen.png
(Phone Screen)
4. If your smartphone and your console are connected to the same Wi-Fi network, your smartphone should have detected your console and displayed your console’s name on the screen.
a. If your console’s name doesn’t appear, please check your Wi-Fi settings, your phone settings and your console settings, and carefully follow the steps indicated.
b. If your console’s name appears, tap on it and the connection will be established between your phone and your console!
http://static2.cdn.ubi.com/pxm/JustDance/myconsole.png
(Phone screen)
5. Browse the game using your smartphone and dance to your favorite tracks while holding your phone firmly in your hand.
Why can't the app find my console?
Have you tried to connect your phone to the console at the right time? You can connect your phone only after having selected “Phone” as your scoring method on the home menu, not before. This way the console knows it has to scan your Wi-Fi network to find your phone and your phone will be able to see your console.
Please remember that phone scoring is available only:
- for the following consoles:
o Wii U™, PlayStation®4 and Xbox One for Just Dance 2016
o PlayStation®4 and Xbox One for Just Dance 2015
- And for the following smartphones: iOS (version 6.0 and later), Android (version 4.1 and later), Windows Phone 10 (compatible with Xbox One consoles only)
The app cannot find my console, even though my phone is on the same Wi-Fi network.
Make sure you have launched the app’s detection of your console after selecting “Mobile Device” as your scoring method. Only then will the console be detectable by your smartphone.
You can also refresh the console detection by pushing “Refresh” on the app.
Why does my phone disconnect while I’m playing?
Here is a list of potential causes that will stop the connection between your smartphone and the game session:
- Notification popup
- Low battery popup
- Screen turned off
- Phone turning off due to low battery
Why can’t I use the app with JD2015?
We are currently experiencing connection issues between the app and Just Dance 2015 for Xbox One. We are working on fixing this as soon as possible. We apologize for the inconvenience.
The app should still work with PlayStation®4 consoles. Please make sure you follow the connection steps described above to connect.
The app does not work for Just Dance 2015 on Wii U. (But it works with Just Dance 2016 on the Wii U).
The app detected my console correctly but I cannot select it, because it keeps searching the network for a console. How do I select my console?
Try shutting down the app and re-opening it. Rebooting the system might help refresh the app’s system and it should all work properly.
The app says my phone isn’t connected to the Wi-Fi, but it is.
Check that you do not have Airplane Mode activated on your phone. Also check that your phone is not on Night/Do Not Disturb mode. Both options turn the Wi-Fi off and will impede the connection.
Is the app compatible with my Wii, PS3 or Xbox 360?
The Just Dance Controller app is not compatible with the Wii, PlayStation 3 or Xbox 360 entertainment systems.
The new Just Dance Controller app has been specifically designed to work with Just Dance 2016’s new features on Wii U™, PlayStation®4 and Xbox One.
Can I play the app on a PC if I don’t have a console?
The Just Dance Controller app is only compatible with the Wii U™, PlayStation®4 and Xbox One versions of the console game Just Dance 2016.
If you do not have a console, you still have a chance to experience Just Dance! Just Dance Now allows you to play on any screen connected to an internet browser using your smartphone. Download the Just Dance Now smartphone app on an iOS or Android device and. on your computer, go to www.justdancenow.com. Follow the instructions and Just Dance!