Laptop owners having performance issues should read Uplay's response to inquiries
Here are my back and forth letters with Uplay thus far:
[I]ME: Certain sounds have stopped playing in-game. I don't hear sounds when I switch weapons, when I reload, or when I open doors. But I still hear music and speech, and I can hear my weapons fire. This just started today and I have been playing for almost a week. Also I have frame rate issues. I have attached my dxdiag with system specs. Even on 720p and all graphics low or off, my frame rate is less than 30fps. I could play far cry 3 with graphics on low but also 1080p with no problem. I exceed all of the minimum specs, so it seems like I should be able to get a good frame rate on the bare minimum settings. What do you guys think? Thanks.[/I]
Uplay: Unfortunately, this game is not supported for use on laptops, as indicated in the minimum requirements listed on the bottom of the game's box and on our FAQ.
You can try updating the drivers for your video card with the laptop manufacturer which may resolve the problem, but we will be unable to provide further assistance with running the game on unsupported hardware configurations. The only official recommendation that we can make would be for you to install and play the game on a system that does meet all of the minimum requirements.
I have included a link to the system requirements below:
https://support.ubi.com/en-US/FAQ/9/...0000000eiluCAA
Thank you for your understanding in this matter.
ME: Hi there. To reiterate your response, UPLAY's stance is that (1) This game is not supported on laptops; (2) this is stated on the bottom of the game's box; and (3) this is stated in the game's FAQ.
My online purchase did not include a box, so it is unreasonable to expect that I read the statement on the game box. This was an online purchase through Amazon.com, and at no point during the purchase process was I given an FAQ to read, so it is unreasonable to expect me to have read the FAQ.
To clarify, UPLAY acknowledges that it only informs users of laptop incompatibility via (1) the game box and (2) the online FAQ, neither of which are provided during an Amazon.com purchase. I believe UPLAY owes me a refund. How do I go about getting that? Thanks.