Hey there GrimWidow - please accept my apologies for the delayed response to your visitor message on my profile. As far as I can see on your account, your subscription appears to be active, and you have been able to add subscription games to your library to play. Can you please clarify if this issue has since been resolved? If it hasn't, please reach out to us privately in a support case, Live Chat or social media private message (Facebook / Twitter) so that we can take a closer look into this with you. We're unable to investigate further on a public platform in the interests of account security. Thanks!