Hey there staugiedawg88 - please accept my apologies for not seeing your message on my profile until now. It is unclear to me what you mean by "renew my account" - were you / are you referring to a Ubisoft+ subscription? If so, I can see that all support cases on the account you're posting from are currently closed, so I am hoping that this issue has since been resolved for you! We're happy to assist further if need be. Thanks!