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  1. Hello, how are you? Is 08527257 a Support ticket number regarding the ban? If so you did the right thing, Support can investigate and make a determination based on their findings. Once the ticket is 3 business days old I can run a status check on the case for you, so if you do not hear back from Support by then message me here again and let me know.

    If 08527257 is not a Support ticket number, you should start there by submitting a ticket, you can do that here:

    If you would like to submit a Support Ticket for help you can do so here:
    https://support.ubi.com

    Or you can also try our Facebook and Twitter Support pages here:
    https://www.facebook.com/UbisoftSupport/
    https://twitter.com/UbisoftSupport
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