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  1. Hello MAJICMAN,

    Don't worry, I didn't take what you said personally. I know that the lack of any tangible information is very frustrating, although I can promise you that it isn't due to laziness or a lack of interest.

    In this particular case, I agree that the communication could have been better; in fact we'll be looking at the process and seeing how we can ensure it's smoother next time. In the meantime, please accept my apologies for the inconvenience.

    Thanks for your message, it's much appreciated. Have a great end to the day, and please don't hesitate to reach out again with any other concerns.

    Best,

    Gaidheal
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