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  1. Hi Jordzz, sorry to hear you're encountering this issue.

    Is this still the case? If so, I'd recommend contacting our support teams about it. They'll be better placed to assist you.

    You can get hold of them here: https://support.ubi.com/

    Or here: https://support.ubi.com/en-gb/Contact#en-gb

    Best of luck!

    /Gaid
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