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  1. We would like some responses please, communication is key here.
  2. Added second case number
    CASE NUMBER
    04972314
    CREATED
    JULY 18, 2017 9:40 AM
    UPDATED
    JULY 18, 2017 10:23 AM
  3. Hi Johan,

    I've raised it with support and it's been escalated.
    I truly believe I was well within the criteria for console PTS and have seen friends around me with less playtime get an invite.

    Support can't help at the moment would you be able to shed any light on this case please:

    04953184

    Just to add completed Wildlands Monday last week with a friend, next day he had a congratulations email for killing El Sueno - mine didn't come till Sunday.
    After that email I received a division email stating:

    “Welcome back to New York”
    You have been activated as a Division Agent. You did valuable work during the Beta phases, but it was only a drill. Your mission now to restore order, investigate the source of the virus and take back New York!

    Sent frm: news@news.ubisoft.com

    Found that strange as I've been playing almost everyday since release!

    Please help, support have pointed us to the forums for answers.

    Thankyou,
    Pred
  4. Unfortunately customer support told me to approach someone on the forum. I've played this game since day one and have never stopped, which many have. It's ridiculous that I didn't get invited to the PTS especially seeing my nephew did and he's only had the game since June.

    So if customer support says they can't help and I should go to the forum who can help?



    Johan,

    Can you explain to me how I didn't get an invite for the PTS. I have 82 days playing time a valid email and play an average of 6 hours per day. All of this more than qualifies me for the PTS. I have a friend who hasn't played since April who got an invite, that makes no sense.


    It sounds like you might be eligible. I would recommend that you contact our Customer Support and they can check if you are eligible or not.
  5. CASE NUMBER 04963067
    CREATED JULY 15, 2017 9:50 AM
    UPDATED JULY 17, 2017 8:53 AM
    STATUS IN PROGRESS We are working on your case
    PLATFORM XBOX ONE
    GAME / PRODUCT THE DIVISION
    CATEGORY GENERAL / FEEDBACK

    This is my case number, originally was concerned about playtime accuracy but I also included your request for verification. I have played 2123 total hours. 4 characters lvl30. Played a lot since around and of May till now. My email on Ubisoft acct same as xbox and they are linked. I really wanted to participate.
  6. Still waiting and support can not give us the reasons why we were not invited.

    Look up jetski87
  7. case number 04961828, eagle1911a1
  8. Johan,

    I would love to know where my invite to the PTS is. I'm in the US and am in the top 2200 of time played and play at least 6 hours a day but still didn't get an invite.
  9. hello johan i have a question about the pts atm. im from EU and on the Forum it says PTS availible on the 13th jully its 11:04 am now is there a update maintenance ?
  10. I am unable to get onto the Pts I have my key and downloaded it as well but I can't access it
Showing Visitor Messages 101 to 110 of 113
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