Hi Chris, Do you know when the stats will be back up on the website?
Chris, Cortexian helped me out last night and my regular account is back up. The "pererion" account should be marked to delete and, I assume, the posts by that account. Thanks for the follow up.
Hey, so, its been 2 days (i posted it wed night) since putting in the ticket and have not heard back from ubisoft about removing the 2 step authentication so i can get into my account. You said i should notify you if i have not heard from them. The ticket number is: 04159672.
I've seen a few of your posts in the forums offering to help people find out what's going on with their tickets. I have had a ticket open for about a month now and it's been almost that long since I've gotten a response/comment and yet somehow it says my case was updated a couple days ago. I feel like this is intentional at this point and it's really pissing me off. If you could help me find out what's going on, it would be very much appreciated! My case number is 03803641.
Hey can you look at my post ? Thanks
I think we actually have a Russian translator on our international support team! I'm going to inquire and see if I can get this to him. I'll hit you back later today and let you know what I find out.
Zetsu9846/13/2015 10:26:14 AM Не обновляются игры в Uplay. При этом интернет работает нормально, а места на жестком диске предостаточно. Sandra9/9/2015 12:53:49 PM Здравствуйте, Zetsu984! Мы приносим свои извинения за долгое ожидания ответа на Ваше письмо. Задержка обусловлена значительным увеличением количества обращений в поддержку за последнее время. К сожалению, Ваш процессор Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz (4 CPUs), ~1.6GH и графическая карта NVIDIA GeForce GT 740M не соответствуют минимальным требованиям игры: https://support.ubi.com/ru-RU/FAQ/9/...0000000eioFCAQ К сожалению, игра не запустится. Пожалуйста, обращайтесь по месту покупки за возвратом средств. Пожалуйста, пишите нам снова! С уважением, Сандра Служба поддержки Ubisoft
Sure. But the problem is that technical support and me communicating in russian language. I cant translate them in english, since i dont have time to do this. Anyway Ill send you full information. And yes I tried to run as Administrator, if this would be that easy...
I need more information in order to help because I have no access to the ticket and the response they sent to you. Can you copy and paste your original complaint to them to me and also their response to you about the system specs? I feel I need to more fully understand the situation before I can be of more help. If you can reply to this and paste it here I would appreciate it. Also, did you try running as Administrator?
OK, Support didn't tell me why they had not gotten back to you but they did say they would update the ticket immediately and push it to the front of the queue since you had to wait so long. When they update it you will receive an email with details on the issue. I'm really sorry that they didn't get back to you. I hope this helps in some small way. Hopefully they will be able to expedite this for us. If you don't hear back from them in a reasonable amount of time again please let me know, I will follow up with them personally. In the meantime there is something to try that may be a workaround, but it may not work. Worth a try though: use a desktop shortcut to launch uPlay, but instead of double clicking to launch it instead right click and choose "Run as Adminstrator". If we are lucky that will enable you to use uPlay until a more solid fix is found.
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