Hello Ally_Alicia! No problem! I have sent Support an inquiry asking for a status on your case and I will message you again when I hear anything back from them.
Hey! I saw you helping others with their issues and I was wondering if you can help me too. I bought Assassin's Creed Syndicate today, but it doesn't show up in my library. I have a ticket for it, 08726862. Sorry for disturbing you about this