View Full Version : Email issue with Support ticket

01-21-2015, 06:52 PM

01-22-2015, 12:08 AM
Can you log into this: https://support.ubi.com


From there you should be able to update your tickets, send reminders etc.

ps: yes, while I was treating my 2 tickets - they made me go through such obnoxious steps I already did on my own. I repeated them for the sake of T/R etc... closed and solved both of them (one on my own, and the other needed their intervention on my uplay Trials Frontier profile).

01-22-2015, 02:46 PM
Yes, I can log in. But only with the email I don't use on my phone. There is no Uplay account registered with the email address I use on my phone. I don't think it's possible to retrieve this ticket, as there is a flaw in the way people can respond to Support messages. Uplay being 10/10 again... :rolleyes:

01-22-2015, 11:10 PM
But you do have uplay. What gives if you go here --> https://account-uplay.ubi.com/en-GB/account and edit and change your e-mail address to what you want?

Maybe you already tried all of this, sorry if I'm repeating the steps you already checked and that lead you to no avail.