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Vultarian
12-26-2014, 12:19 PM
Hi,

the Uplay application won't start anymore on my pc, since 12 days.
I've uninstalled it, reinstalled it and still nothing but an error message.
the error message tells me the application can't be started because of a configuration problem..
my configuration hasn't changed since installing Uplay

I've submitted a question about this on the support page on 21 december, i've read here and on some other page that you should get a reply within 2 working days, i'm still waiting for a reply...
reference number 01885249

isn't there a more direct way of getting support like a telephone number or something? because submitting a question and just waiting around for i don't know how long is not my idea of support.

Ubi-Leorthian
12-26-2014, 02:33 PM
Hello Vultarian,

Thank you for contacting us with your issue. You can find a list of regional support phone numbers here (https://support.ubi.com/en-us/FAQ.aspx?platformid=60&brandid=2030&productid=3888&faqid=kA030000000eiChCAI).

For your reference, you can also contact the support team through their Facebook page (https://www.facebook.com/UbisoftSupport) or Twitter account (https://twitter.com/UbisoftSupport) with your question ID for information on any delays if you have been waiting for more than two working days for a response.

Vultarian
12-26-2014, 08:11 PM
and how long or how many messages does it take for them to notice me and give me a response on twitter? ...

Ubi-Leorthian
12-26-2014, 08:18 PM
Hello again Vultarian,

That will depend on how busy the team is with tweets. In general one tweet should be enough, but the twitter account isn't manned 24/7, so you may not get a response immediately.

Vultarian
12-26-2014, 08:40 PM
Well they have been responding to pretty much everyone else for the passed 6 or so hours since i sent messages, that's why I was wondering..
but i guess they must be really busy then

at least 1 thing is solved, i have been doubting between buying assassins creed or shadow of mordor and that decision was made very easy