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View Full Version : Would like an answer from Ubisoft - cannot start AC: Unity, will this be fixed?



NoSpaxX
11-22-2014, 11:06 PM
Since I got my copy of AC: Unity I was not able to start the game. After starting it immediately exits as if I had stopped it normally, showing my session summary. I am reading about several issues Ubisoft is working on, however most of these are in-game issues like stuttering, fps drops etc. Is my issue recognised by the developers and/or is this issue somehow related to other fail-to-start-issues? I already have a ticket with Ubisoft support, however they also dodge an answer to my question. I would really appreciate someone from Ubisoft making a statement on this!

For your information: I have tried everything the forums come up with. I even reinstalled Windows 7 without any AV or AntiSpy. My rig is nothing special, well above minimum requirements and has no issues with any other game.

Drummerboy1962
11-22-2014, 11:33 PM
Since I got my copy of AC: Unity I was not able to start the game. After starting it immediately exits as if I had stopped it normally, showing my session summary. I am reading about several issues Ubisoft is working on, however most of these are in-game issues like stuttering, fps drops etc. Is my issue recognised by the developers and/or is this issue somehow related to other fail-to-start-issues? I already have a ticket with Ubisoft support, however they also dodge an answer to my question. I would really appreciate someone from Ubisoft making a statement on this!

For your information: I have tried everything the forums come up with. I even reinstalled Windows 7 without any AV or AntiSpy. My rig is nothing special, well above minimum requirements and has no issues with any other game. This is what you get from ubisoft and all these 3rd party companies which like to tell you how to play your game. Ubisoft, steam.origin are all a bad joke.When will the pc community realize that these companies are a waste of time and that we don't need them. I took my copy back and told them to jam it up there ***.Now i have no problems.

NoSpaxX
11-23-2014, 11:31 AM
Still no statement from Ubisoft. Probably they are occupied with implementing DLCs instead of fixing the game or at least informing their customers on update progress. For me the sticky threads are in no way helpful!

strigoi1958
11-23-2014, 01:36 PM
the problem you have is that the game runs on thousands of PC's but not yours... given the fact that pc's come in lots of different configurations and components, I'm afraid everything points to a problem at your end.... it could be software or hardware and I don't think Ubi will be able to solve why random pc's cannot play.... if 10% of people with systems above the minimum requirements had problems then they probably would but when 200,000 people need a patch and 50 people say it will not start, you can guess which job will take priority.

What is your pc spec ?

Calgerion
11-23-2014, 02:06 PM
I would not be surprised, if Ubisoft will fix everything by DLC.

As soon as I will start Uplay, than new Marketing letter will tell.

BUY DLC Smoothplay for 4.99 Euro (removing microsuttering from a game)
BUY DLC Multiplayer for 4.99 Euro (it will allows you to play any online content)
BUY DLC Player stupidity crash for 6.99 Euro (Will prevent u from acu.exe crashing, when you are tried to use all online features, like adding game contacts etc... rofl)

and much mooore...... Wait for nex DLC packs... STAY TUNED

I-o-IPositive7
11-23-2014, 02:14 PM
@Calgerion Don't give them ideas... :rolleyes:

NoSpaxX
11-23-2014, 03:26 PM
The problem is that I never had any major issues with any previous games and all recent games work flawless, too. And given the fact that there are so many bugs, I guess that mine is only one of those many. Furthermore, I am not the only one, e.g.: http://forums.ubi.com/showthread.php/951115-Game-doesnt-work!

My specs (dxdiag):

------------------
System Information
------------------
Time of this report: 11/19/2014, 21:27:37
Machine name: ***
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: German (Regional Setting: German)
System Manufacturer: To be filled by O.E.M.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 04/03/14 16:35:37 Ver: 04.06.05
Processor: AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
Memory: 8192MB RAM
Available OS Memory: 8092MB RAM
Page File: 1456MB used, 14724MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 780
Manufacturer: NVIDIA
Chip type: GeForce GTX 780
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1004&SUBSYS_29801462&REV_A1
Display Memory: 4095 MB
Dedicated Memory: 2994 MB
Shared Memory: 1101 MB
Current Mode: 1680 x 1050 (32 bit) (59Hz)
Monitor Name: SyncMaster 2053BW/2053GW,SyncMaster Magic CX2053BW(Digital)
Monitor Model: SyncMaster
Monitor Id: SAM037A
Native Mode: 1680 x 1050(p) (59.883Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4465 (English)
Driver Version: 9.18.13.4465
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/4/2014 01:04:30, 19966344 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5344-11CF-A366-8D091CC2C435}
Vendor ID: 0x10DE
Device ID: 0x1004
SubSys ID: 0x29801462
Revision ID: 0x00A1
Driver Strong Name: oem4.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section03 5:9.18.13.4465:pci\ven_10de&dev_1004
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Lautsprecher (High Definition Audio-Gerät)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104384FB&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (German)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 11:44:23, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digitalaudio (S/PDIF) (High Definition Audio-Gerät)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104384FB&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (German)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 11:44:23, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digitalaudio (S/PDIF) (High Definition Audio-Gerät)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_104384FB&REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (German)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 11:44:23, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Maus
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Tastatur
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31D
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31D
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC31D
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB-Root-Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID-Tastatur
| Vendor/Product ID: 0x046D, 0xC31D
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminalserver-Tastaturtreiber
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-konforme Maus
| Vendor/Product ID: 0x046D, 0xC05A
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminalserver-Maustreiber
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 101.8 GB
Total Space: 238.2 GB
File System: NTFS
Model: Samsung SSD 840 EVO 250GB ATA Device

Drive: D:
Free Space: 9.2 GB
Total Space: 35.0 GB
File System: NTFS
Model: SAMSUNG SSD 830 Series ATA Device

Drive: E:
Free Space: 86.8 GB
Total Space: 87.0 GB
File System: NTFS
Model: SAMSUNG SSD 830 Series ATA Device

Drive: G:
Model: ATAPI iHAS124 W ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (German), , 0 bytes

--------------
System Devices
--------------
Name: USB (Universal Serial Bus)-Controller
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&312AFB2E&0&0028
Driver: n/a

Name: PCI Standard-Host-CPU-Brücke
Device ID: PCI\VEN_1022&DEV_1602&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Driver: n/a

Name: PCI Standard-ISA-Brücke
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_439D1002&REV_40\3&267A616A&0&A3
Driver: n/a

Name: Standard PCI-zu-USB erweiterter Hostcontroller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&92
Driver: n/a

Name: USB (Universal Serial Bus)-Controller
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&1C9B094&0&0038
Driver: n/a

Name: PCI Standard-Host-CPU-Brücke
Device ID: PCI\VEN_1022&DEV_1601&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Driver: n/a

Name: Standard-Zweikanal-PCI-IDE-Controller
Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_84DE1043&REV_40\3&267A616A&0&A1
Driver: n/a

Name: Standard-Zweikanal-PCI-IDE-Controller
Device ID: PCI\VEN_1002&DEV_4390&SUBSYS_84DE1043&REV_40\3&267A616A&0&88
Driver: n/a

Name: Standard AHCI 1.0 Serieller-ATA-Controller
Device ID: PCI\VEN_1B21&DEV_0612&SUBSYS_84B71043&REV_01\4&30401175&0&0030
Driver: n/a

Name: PCI Standard-Host-CPU-Brücke
Device ID: PCI\VEN_1022&DEV_1600&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Driver: n/a

Name: Standard OpenHCD USB-Hostcontroller
Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_43991002&REV_00\3&267A616A&0&A5
Driver: n/a

Name: ATI E/A-Kommunikationsprozessor-SMBus-Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_43851002&REV_42\3&267A616A&0&A0
Driver: n/a

Name: NVIDIA GeForce GTX 780
Device ID: PCI\VEN_10DE&DEV_1004&SUBSYS_29801462&REV_A1\4&14E8F4CB&0&0010
Driver: n/a

Name: PCI Standard-PCI-zu-PCI-Brücke
Device ID: PCI\VEN_1002&DEV_5A1B&SUBSYS_5A141002&REV_00\3&267A616A&0&38
Driver: n/a

Name: Standard OpenHCD USB-Hostcontroller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A&0&B0
Driver: n/a

Name: ATI E/A-Kommunikationsprozessor-PCI-Buscontroller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&267A616A&0&A4
Driver: n/a

Name: High Definition Audio-Controller
Device ID: PCI\VEN_10DE&DEV_0E1A&SUBSYS_29801462&REV_A1\4&14E8F4CB&0&0110
Driver: n/a

Name: PCI Standard-PCI-zu-PCI-Brücke
Device ID: PCI\VEN_1002&DEV_5A1A&SUBSYS_5A141002&REV_00\3&267A616A&0&30
Driver: n/a

Name: Standard OpenHCD USB-Hostcontroller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A&0&98
Driver: n/a

Name: High Definition Audio-Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_84FB1043&REV_40\3&267A616A&0&A2
Driver: n/a

Name: PCI Standard-Host-CPU-Brücke
Device ID: PCI\VEN_1022&DEV_1605&SUBSYS_00000000&REV_00\3&267A616A&0&C5
Driver: n/a

Name: PCI Standard-PCI-zu-PCI-Brücke
Device ID: PCI\VEN_1002&DEV_5A19&SUBSYS_5A141002&REV_00\3&267A616A&0&28
Driver: n/a

Name: Standard OpenHCD USB-Hostcontroller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_43971002&REV_00\3&267A616A&0&90
Driver: n/a

Name: PCI Standard-Host-CPU-Brücke
Device ID: PCI\VEN_1022&DEV_1604&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Driver: n/a

Name: PCI Standard-PCI-zu-PCI-Brücke
Device ID: PCI\VEN_1002&DEV_5A16&SUBSYS_5A141002&REV_00\3&267A616A&0&10
Driver: n/a

Name: Standard PCI-zu-USB erweiterter Hostcontroller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&B2
Driver: n/a

Name: PCI Standard-Host-CPU-Brücke
Device ID: PCI\VEN_1022&DEV_1603&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Driver: n/a

Name: PCI Standard-Host-CPU-Brücke
Device ID: PCI\VEN_1002&DEV_5A14&SUBSYS_5A141002&REV_02\3&267A616A&0&00
Driver: n/a

Name: Standard PCI-zu-USB erweiterter Hostcontroller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_43961002&REV_00\3&267A616A&0&9A
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.1771 3
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.1751 4
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7 601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200. 17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601. 17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.1 7713
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.1752 8
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.1752 8
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17 514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17 514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18611
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.1751 4
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18611
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18611
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17 514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601 .17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.1 8501
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.1751 4
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.760 1.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18611
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.1 7713
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0 000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601 .17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink-Konvertierung,0x00200000,1,1,ksproxy.ax,6.01.7601. 17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.177 13
Cinepak Codec von Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17 528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17 528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17 528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Rendering Devices:
HD Audio-Lautsprecher,0x00200000,1,1,ksproxy.ax,6.01.7601.1 7514
HD Audio-SPDIF-Ausgabe 5,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio-SPDIF-Ausgabe,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink-Konvertierung,0x00200000,1,1,ksproxy.ax,6.01.7601. 17514

Audio Renderers:
Lautsprecher (High Definition A,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
Digitalaudio (S/PDIF) (High Def,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Digitalaudio (S/PDIF) (High Definition Audio-Gerät),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Lautsprecher (High Definition Audio-Gerät),0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

strigoi1958
11-24-2014, 12:01 AM
I'm glad that was a short PC spec list :D

I looked at your other thread and there are 5 people, which is why nobody from Ubi will see it as a priority but on here we are all gamers and hopefully someone will come up with a suggestion... I sympathize with you completely because your system is good enough to play ACU but obviously something is causing a conflict. There is no easy fix I can think of, except for everyone to list as much information about their pc and peripherals and software as they can and look for a common link.

Maybe you all have a specific card overclocked or a certain driver or all have dual boot, the same antivirus or bitcoin mining, I noticed you have already found that your 780 is not recognized, that might be very important... but once you can find something you all have in common it might help solve it.

I hope you get it running soon... with your system you will really enjoy it.

NoSpaxX
11-24-2014, 12:03 PM
I'm glad that was a short PC spec list :D

I looked at your other thread and there are 5 people, which is why nobody from Ubi will see it as a priority but on here we are all gamers and hopefully someone will come up with a suggestion... I sympathize with you completely because your system is good enough to play ACU but obviously something is causing a conflict. There is no easy fix I can think of, except for everyone to list as much information about their pc and peripherals and software as they can and look for a common link.

Maybe you all have a specific card overclocked or a certain driver or all have dual boot, the same antivirus or bitcoin mining, I noticed you have already found that your 780 is not recognized, that might be very important... but once you can find something you all have in common it might help solve it.

I hope you get it running soon... with your system you will really enjoy it.

Thanks, strigoi1958, I really appreciate your input. Actually, I hope that my problem is somehow connected to the so-called "getting stuck at startup" bug listed in the sticky thread on known issues and that it will be fixed together with this bug...

similarly
11-24-2014, 12:40 PM
Ubisoft probably won't reply in the forum. Have you tried sending a message to support? I've always had a response of some kind from support.

NoSpaxX
11-24-2014, 12:56 PM
I contacted support and also got some recommendations (reinstall everything with admin privileges), unfortunatley to no avail :(

GR_Magaki
11-24-2014, 01:03 PM
Have you tried to verify the files?
I had the same problem and this fixed both ACU and Far cry 4 for me.

NoSpaxX
11-24-2014, 01:43 PM
Have you tried to verify the files?
I had the same problem and this fixed both ACU and Far cry 4 for me.

Yes, I did several times. All files were OK, no errors found. I have a retail version, so I even tried to download the game - still the same error :eek:

NoSpaxX
11-24-2014, 01:44 PM
Have you tried to verify the files?
I had the same problem and this fixed both ACU and Far cry 4 for me.

What do you mean with "the same problem"? Did your game also exist and show the session summary? And this was also true for FC4?

YazX_
11-24-2014, 03:58 PM
do you have any overclocking, OSD or video capture tool running like RTSS/Fraps/....?! if so, then please close them and try again.

CIubberLang
11-24-2014, 04:06 PM
Ubisoft probably won't reply in the forum. Have you tried sending a message to support? I've always had a response of some kind from support.

I tried that with an unrelated matter. They ignored me and deleted my ticket.

NoSpaxX
11-24-2014, 04:15 PM
I have nothing running in the background. Since I was planning to reinstall Windows 7 anyway, I took the "chance" :rolleyes: and did a clean install. First thing after installing all windows updates and Geforce drivers was to install AC: Unity. Software conflicts should therefore (hopefully) be minimized.

YazX_
11-24-2014, 04:25 PM
I have nothing running in the background. Since I was planning to reinstall Windows 7 anyway, I took the "chance" :rolleyes: and did a clean install. First thing after installing all windows updates and Geforce drivers was to install AC: Unity. Software conflicts should therefore (hopefully) be minimized.

Great, please keep us updated :)

TermiR125
11-24-2014, 04:39 PM
This really does sound like the same problem i am having, i click the icon to play and the logo for ACU appears then disappears then nothing!
i have sent a message to support and i am waiting on a reply. Hopefully i will hear back soon. I will post their reply on here onto what they say.
I saw you are using an AMD processor and i have read that AMD Processor-NVidia GPU Systems are having alot of issues, maybe you have one of those????

NoSpaxX
11-24-2014, 05:11 PM
This really does sound like the same problem i am having, i click the icon to play and the logo for ACU appears then disappears then nothing!
i have sent a message to support and i am waiting on a reply. Hopefully i will hear back soon. I will post their reply on here onto what they say.
I saw you are using an AMD processor and i have read that AMD Processor-NVidia GPU Systems are having alot of issues, maybe you have one of those????

I do not know whether this is good or bad news. :confused: It could mean that they have to fix it. On the other hand it could mean that they cannot fix it in due time...

NoSpaxX
11-29-2014, 11:22 AM
:confused: This might be the solution: http://forums.ubi.com/showthread.php/962890-FIXED-AC-Unity-launch-problems-FIXED