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View Full Version : [Ubisoft_Account] I cannot access my account



peppe9513
11-22-2014, 08:12 AM
I do not remember my password but I'm in contact with playstation network..Voglio enter the app as I do not know the password. (?) From the contact does not let you change the password help me.

Ubi-Leorthian
11-24-2014, 04:19 PM
Hello peppe9513,

Thank you for contacting us. If you have lost access to your account and cannot use the password recovery option, please contact the Ubisoft Support team for assistance. They will ask you some security questions, and once they are satisfied that you are the owner they will help you regain access to your account.

You can contact support using the account you used to post here on the forum by clicking on "My questions" on this page: https://support.ubi.com and then clicking "Ask a Question".
If you have any issues using the webform, or if you cannot access your account, you can contact support for assistance through their Facebook page: https://www.facebook.com/UbisoftSupport, Twitter account: https://twitter.com/UbisoftSupport or by phone: https://support.ubi.com/en-us/FAQ.aspx?platformid=60&brandid=2030&productid=3888&faqid=kA030000000eiChCAI