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kacak0000
11-21-2014, 06:18 PM
Hi. Sorry for my bad English.

I downloaded this game and tried install but i got a error. I choose verify files and found some corrupted files. I choose repair for fix but uplay re-downloading the game now. Why is this happening?

http://oi58.tinypic.com/15ip6w.jpg

Ubi-Leorthian
11-21-2014, 06:34 PM
Hello kacak0000,

Thank you for contacting us. If any files in your game installation are found to have errors when you use the verify files option, then when you choose to fix those issues the files with errors in need to be replaced with files that do not have errors. This process involves downloading new versions of those files.

If you continue to have issues after the verification process is complete, please contact the Ubisoft Support team for technical advice. You can contact support through our ticket system's webform found by clicking on "My questions" on this page: https://support.ubi.com and then clicking "Ask a Question".
If you have any issues using the webform, or if you cannot access your account, you can contact support for assistance through their Facebook page: https://www.facebook.com/UbisoftSupport, Twitter account: https://twitter.com/UbisoftSupport or by phone: https://support.ubi.com/en-us/FAQ.aspx?platformid=60&brandid=2030&productid=3888&faqid=kA030000000eiChCAI

kacak0000
11-21-2014, 06:48 PM
But why re-downloading? I have already downloaded all game (7.9 GB) now re-downloading the same files. I spending 16 gb download for a game. I'm sorry, my english is not enough. I'm using translate. Whatever, thanks for answer.

Ubi-Leorthian
11-21-2014, 06:59 PM
If there were issues with the original files you downloaded, then the way Uplay resolves that issue is to replace them with working files; the way it gets those working files is by downloading them.

kacak0000
11-22-2014, 01:28 AM
Download is completed but problem is still going. What is this? I'm downloaded the game 2 times but why this problem is happening? I can't download again any more.

http://oi61.tinypic.com/mli87n.jpg

Ubi-Leorthian
11-24-2014, 03:46 PM
Hello again kacak0000,

I'm sorry to hear that your issue wasn't resolved. Please contact the Ubisoft Support team for technical assistance with your game. You can contact support through our ticket system's webform found by clicking on "My questions" on this page: https://support.ubi.com and then clicking "Ask a Question".

If you have any issues using the webform, or if you cannot access your account, you can contact support for assistance through their Facebook page: https://www.facebook.com/UbisoftSupport, Twitter account: https://twitter.com/UbisoftSupport or by phone: https://support.ubi.com/en-us/FAQ.aspx?platformid=60&brandid=2030&productid=3888&faqid=kA030000000eiChCAI