View Full Version : [Ubisoft_Account] can't link xbox live to my current uplay

11-21-2014, 04:29 PM

I'm trying to link my old gamertag to my current uplay account, but everytime i put my email and password, it says its incorrect (see above, also i cleaned to do the screenshot)
I don't have any microsoft xbox 360 or xbox one console and a ubisoft game to this platform to link my account, so i only can do this by website and this is not working.


11-21-2014, 06:30 PM
Hello Bigodon,

Thank you for contacting us with your issue. I just went through the process myself and had no issue linking my Microsoft and Uplay accounts together. Are you making certain that you enter your Uplay account name/password in the boxes that are shown in your image rather than your Xbox Live account details?

If so, but your accounts still won't link, please contact the Ubisoft Support team for assistance. You can contact support through our ticket system's webform found by clicking on "My questions" on this page: https://support.ubi.com and then clicking "Ask a Question".
If you have any issues using the webform, or if you cannot access your account, you can contact support for assistance through their Facebook page: https://www.facebook.com/UbisoftSupport, Twitter account: https://twitter.com/UbisoftSupport or by phone: https://support.ubi.com/en-us/FAQ.aspx?platformid=60&brandid=2030&productid=3888&faqid=kA030000000eiChCAI