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View Full Version : [Ubisoft_Account] Can't Change UPlay info In account



Kasix-S
11-21-2014, 02:46 AM
Its just as the title said. I go to log onto my Uplay account through the Ubisoft main website and after I log in I then click on the little gear icon on my friends list, so I can change my account info and to relink my PlayStation account back up with my Uplay account but when I do, the website goes to https://account-uplay.ubi.com/en-US/ before it suddenly goes to https://account-uplay.ubi.com/en-GB/action/login and ask me to log on again, and when I do all that happens is it repeats the process. This is very annoying and it is prohibiting me from linking or changing anything in my account info.

Ubi-Leorthian
11-21-2014, 01:39 PM
Hello Kasix-S,

Thank you for contacting us with your issue. I followed the link you provided https://account-uplay.ubi.com/en-US/ and it took me to a sign in page. Once I had signed in, it took me to the ACCOUNT INFORMATION section of my account without issue.

I'm uncertain exactly why you're being asked to log in multiple times, but I would suggest clearing your browser cache and deleting any cookies you have stored for Ubisoft websites; in almost all cases doing this has resolved any issues I've experienced with the website.

If that doesn't work, then please contact the Ubisoft Support team for additional technical support. You can contact support through our ticket system's webform found by clicking on "My questions" on this page: https://support.ubi.com and then clicking "Ask a Question".
If you have any issues using the webform, or if you cannot access your account, you can contact support for assistance through their Facebook page: https://www.facebook.com/UbisoftSupport, Twitter account: https://twitter.com/UbisoftSupport or by phone: https://support.ubi.com/en-us/FAQ.aspx?platformid=60&brandid=2030&productid=3888&faqid=kA030000000eiChCAI

Kasix-S
11-21-2014, 07:47 PM
Thank you for the help. After clearing both my cache and cookies the site let into my account info page.

Ubi-Leorthian
11-21-2014, 08:13 PM
That's great news. Have fun gaming!