View Full Version : [PC] Forgot username and password

11-20-2014, 03:51 PM
Hello, I seem to have forgotten my username and password.
How can I prove that I bought the games? I have bought them trough my steam account.
Thank you.

This is not my username, it is similar, and when I try to access the possible email to recover the password, google says the account has been deleted!

11-20-2014, 04:10 PM

Thank you for contacting us. If you head to your Steam library and click on any of your Uplay games, you should see an option to check the CD key for your game. If you contact Ubisoft Support with your CD key, they can go through some security questions with you to verify you own the account that CD key is registered to. Once they are satisfied that you are the owner, they can help you regain access to your account.

You can contact support through our ticket system's webform found by clicking on "My questions" on this page: https://support.ubi.com and then clicking "Ask a Question".
If you have any issues using the webform, or if you cannot access your account, you can contact support for assistance through their Facebook page: https://www.facebook.com/UbisoftSupport, Twitter account: https://twitter.com/UbisoftSupport or by phone: https://support.ubi.com/en-us/FAQ.aspx?platformid=60&brandid=2030&productid=3888&faqid=kA030000000eiChCAI